Staff Software Engineer

Responsibilities

• Define and execute an AI-led strategy for Jira-based product planning, tracking, and reporting from corporate objectives through sprint-level stories.
• Own and administer the Atlassian toolchain, including Jira, Jira Advanced Roadmaps, Confluence, Rovo, and AI integrations.
• Manage Jira architecture, schemas, workflows, screens, notification schemes, custom fields, permissions, and integrations.
• Design scalable, automated, self-service tooling and evaluate, pilot, and roll out AI capabilities for ticket triage, sprint planning, and status summarization.
• Align tooling with product development lifecycles, secure SDLC requirements, release cadences, and change-control policies.
• Standardize workflows across feature development, architecture improvements, and run-the-business operations.
• Migrate teams from fragmented spreadsheets and scripts into Jira as a synchronized source of truth.
• Ensure Jira data integrity and enable reporting on resource allocation, dependencies, priorities, cycle time, lead time, pipeline health, and bottlenecks.
• Participate in the Jira Change Control Board and assess configuration-change risks.
• Create documentation, training, and platform enablement materials.
• Handle configuration requests, JQL filters, role and privilege assignments, and automation rules.
• Partner with developers, Scrum Masters, engineering managers, design leads, and product leads to improve processes.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Technology, or a related field, or equivalent practical experience.
• Hands-on advanced Jira and Confluence administration experience in an enterprise engineering environment supporting 500+ users.
• Proficiency with Jira Query Language (JQL) and basic SQL or equivalent database queries.
• Experience integrating AI tools such as Claude, Gemini, Atlassian Rovo, or GitHub Copilot into product development workflows.
• Strong understanding of Agile, Lean, Scrum, SAFe, and portfolio-level planning.
• Knowledge of software development and product development lifecycles, release management, CI/CD pipelines, and infrastructure deployment models.

Preferred Qualifications

• Experience with Jira Service Management, Jira Advanced Roadmaps, and Faros.ai.
• Ability to extend Atlassian functionality through scripting, macros, and API automation.
• Advanced troubleshooting using application and configuration event logs.
• Strong written and verbal communication and ability to synthesize complex technical conditions.
• Experience designing AI-augmented workflows, including automated ticket enrichment, AI-driven sprint retrospectives, or LLM-assisted reporting.

Compensation and Benefits

• Annual base salary: $108,000–$149,000 CAD.
• Benefits may include equity, bonus, health, dental and vision insurance, RRSP matching, healthcare spending, telemedicine, paid time off, and parental leave.