Renewal Manager

Key Responsibilities

• Partner directly with C-level, VP, and director-level stakeholders to drive renewals from initial outreach through negotiation to close
• Manage a high-volume book of business, consistently exceeding retention and multi-year renewal targets while identifying upsell and cross-sell opportunities
• Collaborate cross-functionally with Sales, Customer Success, Finance, and Legal to secure on-time renewals, preserve contract value, and unlock growth
• Maintain a forward-looking 90-day forecast of gross renewal rate, net revenue retention, and risk exposure to provide leadership with real-time pipeline visibility
• Serve as the voice of the customer to product teams, influencing roadmap decisions with feedback on new features and unmet needs
• Work with GTM Strategy to refine and scale the renewal motion—developing repeatable email cadences, talk tracks, and reporting dashboards tailored to varying deal complexities

Requirements

• 5+ years of relevant experience in a client-facing, quota carrying role (renewals, account management, sales, customer success) ideally in a SaaS company
• Demonstrated experience in consistently meeting and exceeding quotas
• Experience in managing complex renewal processes (multi-threading, ROI analysis, etc.) is a plus
• Effective communicator with strong interpersonal and collaboration skills
• Bonus: Experience working in real estate or prop tech
• Willingness to work in person at our office at least 4 days a week

Compensation & Benefits

• OTE range for this role $115,000 (150,000 OTE)
• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages covered