Customer Engineer

The opportunity:

As a Customer Engineer at Column, you’ll get the chance to work with some of the coolest companies in fintech and help them understand how to build solutions/products using our APIs and data model. This is a super cross-functional role where you’ll partner with team members across our engineering, business, operations, finance, and compliance teams to support customer implementations and drive payment volume through Column (and help grow our business as a result!). You'll also contribute to gathering and synthesizing product feedback, identifying gaps, and supporting the development of product requirements while learning how we prioritize new feature development with our engineering team. This role requires more technical aptitude than the average Customer Engineering position - you'll need to understand our technology deeply to be an effective partner to our customers. You'll also assist in building internal tooling to improve operational efficiency, with significant opportunities to take on more responsibility as you grow. This role will work alongside our team in our Presidio-based office (4 days in-person/week) and reports to Column’s Head of Solution Engineering.

What you'll do:

• Support the technical relationship with our customers across pre-sales, implementation, onboarding, and support.
• Assist with the implementation and delivery of strategic cross-functional projects with guidance from senior team members.
• Help identify operational bottlenecks and contribute to building internal tooling and processes to address them.
• Collect and organize product feedback, help identify gaps, and support the writing of product requirement documents.
• Learn to manage roadmap expectations with our engineering team and customers.
• Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements.
• Help identify, assess, and manage risk by adhering to policies and procedures established by the Bank, and report issues to management.

What you'll need to be successful:

• 3+ years of experience in a technical or technical-adjacent role
• Strong customer-facing presence
• Clear written and verbal communication skills
• Problem-solving aptitude and curiosity
• Humble attitude and eagerness to roll up your sleeves
• Basic technical skills with potential to grow in coding (JavaScript or Python) and ability to learn SQL
• Interest in financial services industry (prior knowledge is helpful but not required)

What you'll get from us:

• 🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
• 🐣 Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
• 🏡 Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column’s office
• 💳 FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
• 📈 401k plan, including self-directed brokerage options
• 🌴 Flexible time-off policy - take the time off that you want and need to relax and recharge
• 👶 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
• 😇 Up to $4,500 in annual reimbursements for backup childcare
• 🍽️ Catered lunches and dinners for SF employees
• 🚆 Commuter benefits, including paid transportation to-and-from the office
• 🎉 Regular team building events, including annual offsite

Pay transparency:

Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. The annual US base salary range for this role is $125,000 - $160,000 + equity. We look forward to hearing from you