Account Manager
Manages and grows client relationships across supply chain and logistics accounts, driving retention, expansion, product adoption, onboarding, and strategic reviews. Requires 2–4 years of client-facing or account management experience, strong business acumen, and a consultative selling approach.
About the job
Responsibilities
- Cultivate and grow relationships with key business stakeholders to empower clients and deepen their relationship with Flexport.
- Meet regularly with clients to monitor account health and improve their experience.
- Identify, develop, and close upsell, cross-sell, and renewal opportunities.
- Monitor client financial health and payment schedules.
- Lead client onboarding and create standard operating procedures.
- Scope and guide implementation stages and timelines for new opportunities and clients.
- Monitor client metrics, coordinate with Global Operations teams, address escalations, and resolve client issues.
- Prepare and present quarterly strategy reviews.
- Drive product adoption among client stakeholders.
- Review and document client success criteria as needs evolve.
- Expand supply chain process knowledge through training.
- Maintain account health data in Salesforce.
Requirements
- 2–4 years of experience in sales, account management, or a client-facing role.
- Background in logistics, freight forwarding, or supply chain preferred.
- Client-centric approach with strong strategic account-planning skills.
- Hands-on, process-oriented, structured thinking and strong problem-solving skills.
- Strong attention to detail and ability to use metrics to identify opportunities.
- Strong business acumen.
- Proven track record of cross-selling or selling a product.
- Consultative approach focused on customer growth.
Compensation and Benefits
- Gross annual base salary: €35,200–€48,400 EUR.
- 22 vacation days, plus paid permits and other time off.
- Lunch compensation up to €12 per day.
- Health and life insurance.
- Statutory pension contributions.
- Employee assistance program.
- Equity program.
- Parental leave benefit.
- The role is covered by the applicable Italian collective bargaining agreement for logistics, freight transport, and forwarding.
Skills
Salesforce, Supply Chain, Logistics, Freight Forwarding, Account Management, Strategic Account Planning, Consultative Selling, Cross-Selling, Client Onboarding, Standard Operating Procedures, Business Acumen, Problem Solving
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