Skip to content

Account Executive (Existing Business), Commercial

Manage a portfolio of small business accounts to drive revenue growth, retention, upsells, and cross-sells using Intercom's platform. Requires 2+ years in account management and 1+ year selling SaaS with strong sales instincts.

148k – 191kSan Francisco, CAAccount ExecutiveHybrid2+ YOE

About the role

What's the opportunity?

As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization.

What will I be doing?

  • Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
  • Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
  • Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
  • Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
  • Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
  • Track and report all key metrics related to customer growth, retention and Intercom product usage growth
  • Engage in team development and mentoring

What skills do I need?

  • 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)
  • 1+ years selling SaaS products
  • Experience managing procurement processes
  • Strong sales instincts and track record hitting and exceeding quota
  • Exceptional written and verbal communicator
  • Comfortable and energized operating and problem-solving in a fast-moving organization.
  • Exhibits a growth mindset, intellectual curiosity, and ambition
  • Ability to build and maintain deep client relationships across levels in complex organizations
  • Demonstrable history of leadership, with both immediate and cross-functional teammate

Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

OTE range for San Francisco Bay Area: $147,670 - $190,650. Actual base pay depends on factors like education, skills, experience, location.

Skills

SaaS SalesAccount ManagementCustomer RetentionUpsellCross-SellSales ForecastingProcurement ProcessesCRMPipeline ManagementClient Relationships

Account Executive, Commercial

Account Executive responsible for managing the full sales cycle for Fin's AI Customer Agent product in the Small Business segment, from outbound prospecting to closing deals using a consultative approach. Requires 2+ years closing experience, SaaS sales background, and a proven track record of exceeding quota.

148k – 190kSan Francisco, CAAccount ExecutiveHybrid2+ YOESaaS SalesQuota Attainment

Account Executive, SMB

Own the full sales cycle for SMB accounts at an AI FP&A platform, qualifying leads and closing $20-60k ACV deals with early-stage finance teams.

150k – 200kUnited StatesAccount ExecutiveRemote1+ YOECrm ToolsProspecting

Small Business Account Executive

Full-cycle sales role selling SaaS child care management and fintech platform to small business operators. Owns outreach through close, manages pipeline with inbound/outbound, requires 2+ years B2B/SMB sales experience.

150k+San Francisco, CAAccount ExecutiveHybrid2+ YOECRMSaaS

Account Executive, Commercial

Prospects and develops new accounts, maintains relationships with existing customers, runs demos, and closes deals to meet quota in a fast-growing SaaS company. Requires 1-3 years full-cycle sales experience, strong communication, and a builder mentality.

150k – 180kNew York, NYAccount ExecutiveOn-site1+ YOEAI ToolsProduct Demos

Account Executive, Commercial

Prospects new accounts, manages relationships with existing customers, runs demos, and closes deals to meet quota in a fast-growing SaaS sales team. Requires 1-3 years full-cycle sales experience, strong communication, and a builder mentality.

150k – 180kSan Francisco, CAAccount ExecutiveHybrid1+ YOEAI ToolsProduct Demos