Senior Director of Event Travel, Navan Events
Leads global event-travel operations across online and offline air services, unifying teams, processes, and technology while owning service quality, commercial performance, and workforce planning. Requires 10+ years managing distributed travel operations and deep knowledge of travel industry systems and economics.
About the job
Responsibilities
- Lead a global organization of directors, managers, team leads, travel consultants, and coordinators.
- Build a high-performance culture that develops talent and advances high performers.
- Unify Reed & Mackay and Navan teams under a common operating model.
- Own service quality, commercial performance, workforce planning, operational transformation, and Product and Engineering partnerships.
- Define and implement the target operating model for Event Travel across people, processes, and systems.
- Structure a globally consistent service delivery function while empowering local decision-making.
- Expand adoption and capabilities of Navan’s event-travel platform.
- Partner with Flights/Air Product and Engineering teams to build booking tools and offline workflows on Navan infrastructure.
- Measure performance and continuously improve client delivery, automation, service, and profitability.
Requirements
- 10+ years of experience managing distributed travel operations teams across spans and layers.
- Experience with operating budgets, gross margin or contribution margin, forecasting, pricing, capacity forecasting, cost-to-serve, and productivity.
- Track record of building Product and Operations partnerships that produced measurable improvements in automation, service, and profitability.
- Data-driven approach and discipline around operating performance.
- Thorough knowledge of the travel industry, fares, suppliers, and markets.
- Familiarity with air booking tools and fulfillment systems.
- Skilled at leading through organizational and technology change.
Compensation
- Pay range: $110,000–$160,000 USD.
- Starting pay depends on location, skills and experience, market demands, and internal parity.
- For roles with on-target earnings, the range may include base salary and target incentive compensation.
Skills
Travel Operations, Event Travel, Air Travel, Operating Models, Workforce Planning, Budgeting, Gross Margin, Forecasting, Pricing, Capacity Forecasting, Productivity, Air Booking Tools, Fulfillment Systems, Data Analysis
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