Senior Director, Professional Services

Responsibilities

Strategic Practice Leadership

• Create and execute short-term (0–6 month) and mid-term (1–2 year) strategic plans for multiple services verticals.
• Represent the sub-region in QBRs and strategic management forums.
• Maintain accountability for the Services resource forecast, balancing cost, quality, and speed.
• Drive development of delivery assets and solutions for new products.
• Act as a sub-regional sponsor for global programs.

Delivery Excellence and Value Realization

• Serve as Services Project Sponsor, governing scope, schedule, and budget through ongoing health checks.
• Escalate and resolve critical project issues.
• Ensure implementations deliver rapid, measurable ROI for customers.
• Collaborate with Customer Organization teams to incorporate onboarding, training, and adoption plans into projects.
• Own customer health and engage stakeholders to mitigate risks and drive success initiatives.

Services Sales and Growth

• Own scoping and selling of Services deals, including complex and strategic engagements.
• Partner with Go-To-Market and Value Engineering teams to position appropriate service offerings.
• Identify portfolio expansion opportunities that increase customer value and platform adoption.
• Build strategic partner relationships to support co-delivery and scaling models.

People and Team Development

• Recruit, mentor, and develop diverse, high-performing teams.
• Provide career mentorship focused on consulting competencies, stakeholder management, and business acumen.
• Identify high-potential individual contributors and manage team performance.
• Ensure the right mix of skills and talent is available for customer needs.
• Foster an inclusive culture of feedback, resilience, and continuous growth.

Requirements

• 9+ years of experience in management consulting, professional services, or SaaS implementation, including relevant SaaS industry experience.
• 7+ years of leadership experience managing multiple verticals and high-performing teams.
• Experience recruiting, motivating, developing, and retaining talent.
• Experience creating and executing business plans over a 1–2 year horizon.
• Experience managing a P&L or services forecast.
• Strong experience leading services sales cycles, including scoping, pricing, and contract negotiation for complex software implementations.
• Deep understanding of professional services teams and software implementation methodologies, preferably in enterprise SaaS or related consulting industries.
• Ability to understand the Celonis Platform or similar Process Intelligence technologies well enough to lead technical consultants and cross-functional teams.
• Excellent written and verbal communication skills, with the ability to influence senior and executive stakeholders.

Compensation and Benefits

• Base salary in New York: $204,000–$240,000 USD.
• Total compensation may include base salary, bonus or commission, equity, and benefits.
• Benefits include health, dental, life insurance, 401(k), and paid time off.
• Restricted Stock Units and merit-based refresh grants for full-time employees.
• Paid parental leave, flexible hybrid work, PTO, learning and mentorship programs, Wellhub memberships, mental health counseling, wellness programs, paid volunteer time, and inclusion initiatives.