Senior Director, Professional Services

Strategic Practice Leadership

• Business Planning: Create and execute short-term (0-6 month) and mid-term (1-2 year) strategic plans for the multiple verticals within services practice, representing your sub-region in QBRs and strategic management forums.
• Forecasting & Operations: Maintain accountability for the Services resource forecast, balancing cost, quality, and speed to ensure a highly efficient and healthy business unit.
• Vertical Innovation: Drive the development of Celonis delivery assets and solutions. Define service delivery strategies for new products in your area and act as a sub-regional sponsor for Global Programs.

Delivery Excellence & Value Realization

• Executive Sponsorship: Serve as the Services Project Sponsor for your portfolio, performing ongoing health checks to govern scope, schedule, and budget. Act as the primary point of escalation for critical project issues.
• Business Critical Value Creation: Drive a value-focused mindset across the team, ensuring that every implementation delivers rapid, measurable ROI to solve for the most business or mission critical challenges facing our customers. Collaborate with the Customer Organization teams to ensure comprehensive adoption plans (onboarding, training) are incorporated into every project.
• Customer Impact: Own customer health and engage directly with customer stakeholders (CoE Leads/Middle Management) to mitigate risks and drive success initiatives like "Go to Green".

Services Sales & Growth

• Commercial Ownership: Own the scoping and selling of Services deals, including complex or strategic engagements. Act as a trusted advisor to the High Tech Go-To-Market team to position the right service offerings.
• Portfolio Expansion: Proactively review your customer portfolio with peers in the Go-To-Market and Customer Organization to identify opportunities for Services that drive further value and user adoption, aligning with Account Executives and Value Engineers.
• Partner Ecosystem: Build strategic relationships with key partners in the region to support co-delivery models and scaling modalities to ensure the best delivery approach for our most strategic customers.

People & Team Development

• Talent Leadership: Recruit, mentor, and develop a diverse, high-performing team. Provide expanded career mentorship with a focus on core consulting competencies (e.g., stakeholder management, advanced business acumen).
• Performance Management: Identify high potential individual contributors and effectively manage team performance. Ensure the optimal mix of skills and talent is available to meet the specific needs of our customers.
• Culture: Role model the "Best Team Wins" mindset. Foster an inclusive environment that encourages open feedback, resilience during change, and continuous professional growth.

Qualifications

• 9+ years of experience in Management Consulting, Professional Services, or SaaS Implementation, with relevant experience working in the SaaS industry.
• 7+ years of leadership experience managing multiple verticals, with a track record of recruiting, motivating, developing, and retaining top talent in high performing teams.
• Experience creating and executing business plans (1-2 year horizon) and managing a P&L or services forecast.
• Strong experience leading services sales cycles, including scoping, pricing, and contract negotiation for complex software implementations.
• Deep understanding of managing professional services teams and software implementation methodologies, preferably in enterprise SaaS or adjacent consulting industries.
• Ability to understand the Celonis Platform (or similar Process Intelligence technologies) at a level required to lead and direct technical consultants and cross-functional teams.
• Excellent written and verbal communication skills, with the ability to influence stakeholders at the Senior/Executive level.