Director, Technical Integrations - Rentals
Own and improve technical integrations between Bilt and property partners, translating operational needs into requirements, configurations, testing, and scalable workflows. The role requires integration troubleshooting, cross-functional issue resolution, and clear communication of technical concepts to nontechnical stakeholders.
About the job
Responsibilities
- Own technical integrations between Bilt’s platform and property partners.
- Configure and troubleshoot integrations; explain data exchange between partner systems and Bilt.
- Translate operational needs into documented requirements, platform configurations, and test plans.
- Serve as a frontline escalation contact during peak rent-cycle periods, triaging and resolving production issues.
- Identify root causes using data patterns and volume, coordinating with engineering, support, and property-management stakeholders.
- Partner with product managers to prioritize fixes and drive resolution of aging issues.
- Use AI-assisted tools to build playbooks, automate recurring workflows, and prioritize and mitigate production issues.
- Create technical setup guides, operational documentation, and feature-release materials.
- Monitor ticket and integration-failure volume, distinguish recurring noise from defects, and document actionable tickets.
- Test and validate platform fixes and enhancements across client-facing and backend environments.
- Monitor post-deployment performance of partner-specific screens, reports, and dashboards.
Requirements
- Experience supporting or managing complex system integrations in a fast-paced environment, ideally in real estate, proptech, or SaaS.
- Proficiency with PostgreSQL and API testing tools such as Postman.
- Ability to validate data independently and diagnose integration issues.
- Ability to explain APIs, backend configurations, and multi-system workflows to nontechnical stakeholders.
- Proven ability to drive issues from identification through full resolution.
- Hands-on experience building or improving validations and operational workflows.
- Comfort operating in ambiguity and creating new procedures and playbooks.
- Experience collaborating across support, product, and engineering.
- Familiarity with AI-assisted tools such as Claude and Devin.
Nice to Have
- Experience with property-management systems or real-estate partner operations.
- Background in system implementations, QA, UAT, or end-to-end validation.
- Experience with bespoke platforms and customized screens, reports, and dashboards.
- SQL or light scripting experience beyond basic queries.
Compensation and Benefits
- Salary range: $150,000–$165,000, plus equity and an annual performance-based bonus.
- Health insurance, One Medical membership, wellness stipends, and family programs from day one.
- 401(k) plan with employer match.
- Commuter FSAs.
- Unlimited paid time off.
- Employee-only Bilt Points opportunities.
- Team events.
Skills
Postgres, Postman, Api Testing, SQL, API Integrations, Data Validation, Quality Assurance, User Acceptance Testing, Claude, Devin, Workflow Automation, Scripting
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