Principal Product Manager, Payments

Responsibilities

• Own the end-to-end payments vision and multi-year strategy across client charges, card-on-file, practitioner payouts, insurance billing and claims payments, embedded finance, and financing products.
• Manage payment vendors and partner relationships, including RFPs, performance management, contract renewals, negotiations, and escalations.
• Analyze the payments and fintech landscape to guide build, buy, and partner decisions and identify strategic opportunities.
• Serve as the internal payments subject-matter expert and advocate for practitioner and client needs.
• Drive a data-driven roadmap using market research and quantitative and qualitative insights while balancing reliability, risk, compliance, growth, and revenue.
• Partner with Engineering, Risk, Compliance, and Legal on PCI DSS, card network rules, money transmission, and healthcare billing requirements.
• Define pricing, monetization, and take-rate strategies with Finance and Business Operations.
• Collaborate with Product Marketing, Customer Success, and Account Management on go-to-market strategy, adoption, launches, and complex accounts.
• Validate new payment offerings through prototypes, pilots, and customer feedback before scaling.
• Mentor product managers and raise standards for platform thinking, risk-aware design, and cross-functional execution.

Requirements

• 10+ years of product management experience, including significant hands-on ownership of payments, embedded finance, or fintech products at scale.
• Deep understanding of processors, card networks, acquiring and issuing, settlement, payouts, disputes, and chargebacks.
• Experience operating in regulated environments and managing payment partner relationships.
• Experience running formal vendor RFPs, negotiating contracts, and managing ongoing vendor performance.
• Track record of incubating and scaling products from discovery and validation through adoption and commercialization.
• Customer-focused, data-driven product leadership and strong quantitative and qualitative decision-making skills.
• Strong risk and compliance judgment.
• Exceptional communication, influence, and cross-functional collaboration skills.
• Experience with agile development methodologies.

Nice to Have

• Experience in SaaS, vertical SaaS, or healthtech.

Compensation and Benefits

• Base salary: $200,000–$240,000 USD annually.
• Annual bonus or commission eligibility may apply.
• Medical, dental, vision, life, and disability insurance.
• 401(k) plan with company match.
• Flexible Time Off, wellbeing days, paid holidays, and summer Fridays.
• Mental health resources.
• Paid parental leave and backup care.
• Tuition reimbursement.
• Employee Resource Groups.