Manager, Partner Growth

What You Will Do

Own the Partner Relationship

• Serve as the primary point of contact for every partner in your portfolio, building trust that outlasts any single ticket or QBR.
• Understand each partner's business, goals, internal dynamics, and definition of success.
• Build relationships with day-to-day operators and executives at each partner.
• Represent Cardless internally as the voice of the partner, ensuring product, support, and leadership understand account needs.

Grow the Value of Existing Programs

• Track performance of every program (activation, spend, retention) and identify levers that move the numbers.
• Identify and pitch expansion opportunities (new features, segments, use cases) proactively.
• Provide point of view on program performance compared to portfolio benchmarks.
• Work with product and business teams to align roadmap priorities with partner impact.

Triage and Resolve Issues Across the Business

• Own issue resolution from first call (outages, compliance, complaints) until closed.
• Build internal relationships to pull in the right teams quickly (product, support, engineering, compliance).
• Distinguish urgent issues from day-to-day friction.
• Close the loop with partners transparently on what happened, actions taken, and expectations.

Spearhead and Create the Partner Growth Process

• Run regular cadence of data-driven business reviews with clear next steps.
• Maintain current view of account health across portfolio, flagging risks early.
• Maintain systems (CRM, account plans, escalation logs) for scalable account management.
• Provide regular reporting to leadership on portfolio health, growth opportunities, and upstream operational issues.

What We Are Looking For

Experience

• 5-10 years in business development, partnerships, sales, or account management with meaningful exposure to financial services (ideally bank, card issuer, or payment network).
• Demonstrated track record of cultivating and growing major enterprise partnerships through new milestones, processes, and top-line revenue.
• Payments expertise, including working knowledge of schemes, payments risk and fraud, and other payments basics.

Skills and Competencies

• Relationship Stewardship: Ability to deepen relationships over years and become the trusted first call.
• Financial Services Fluency: Understand card program economics, players, contracts, and regulatory context to hold credible commercial conversations and spot performance issues.
• Operational Discipline: Maintain clean portfolio visibility with nothing falling through cracks.
• Communication and Presence: Effective with senior executives, delivering hard news, defusing escalations, and running polished QBRs; strong writing skills.
• Cross-Functional Orchestration: Navigate internal teams to solve partner problems quickly.
• Judgment and Autonomy: Prioritize across accounts and make independent decisions without heavy management.

This Role Is Not a Fit If

• You want to focus on new business sales (this is about maximizing success of existing customers).
• You lack meaningful financial services experience in banking, cards, or payments.
• You require remote or hybrid work arrangements.