SSB, Account Manager
Manage renewals and retention for a large portfolio of US-based customers, driving product adoption, cross-sell opportunities, and long-term customer commitments. The role requires at least three years of client-facing account management or customer success experience and is hybrid in Bangalore.
About the job
Responsibilities
- Navigate a strategic renewal process within a large book of business to increase retention rate and minimize churn.
- Proactively engage customers through key lifecycle events, including go-live, benefits renewal, executive business reviews, and contract renewal.
- Ensure customers are utilizing and seeing the value of current subscriptions across HR, IT, Finance, and global workforce management needs.
- Identify new cross-sell opportunities and work with product account executives to co-sell new solutions within the book of business.
- Partner with cross-functional product, support, and customer operations teams to ensure customer success, secure long-term commitments, influence the product roadmap, and increase operational efficiency.
- Act as a proactive, strategic customer partner, tailoring approaches to maximize product adoption based on each customer’s business operations.
Requirements
- Minimum 3 years of experience in a client-facing customer success or account management team in a fast-paced environment.
- Previous experience as a top-performing account manager or customer success manager with US-based customers.
- Proven track record of team quota attainment through retention or cross-sell.
- Highly effective communication and strong relationship-building skills with diverse internal and external stakeholders.
- Willingness to take on a hands-on role and lead projects outside your comfort zone.
- Highly organized, self-motivated, detail-oriented, and able to follow through on projects and tasks.
- High integrity and enthusiasm for joining a newly formed renewals team.
- Willingness to challenge the status quo and improve broken processes.
Compensation and Benefits
- Hybrid role requiring work from the Bangalore office three days per week.
- Requires working EST hours.
Skills
Account Management, Customer Success, Renewals, Customer Retention, Cross-Selling, Quota Attainment, Hr Software, It Solutions, Finance Solutions, Global Workforce Management
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