Manufacturing Solutions Engineer
Designs, builds, and deploys customer-specific manufacturing solutions in Japan, integrating shop-floor systems and devices while improving quality, productivity, and traceability. Requires 5+ years in manufacturing or industrial technology, customer-facing delivery experience, and business-level Japanese and English.
About the job
Responsibilities
Customer-Embedded Solution Delivery
- Partner with plant-level and corporate stakeholders, including operators, engineers, IT, quality, and operations leadership.
- Lead the design, build, and deployment of customer-specific solutions on Tulip’s Frontline Operations Platform.
- Work alongside customers and partners to implement solutions in live manufacturing environments.
- Deploy solutions to production with minimal disruption.
OT / IT Integration
- Integrate shop-floor systems and devices, including PLCs, MES/ERP, and quality systems.
- Work with machine data, events, and production context such as orders, materials, and routings.
- Troubleshoot complex issues spanning software, data, and operational workflows.
- Serve as the technical owner for forward-deployed customer solutions.
Technical Leadership and Enablement
- Act as the technical authority during customer deployments.
- Advise on architecture, scalability, security, and reliability in regulated or high-availability environments.
- Document solutions and share learnings across internal teams.
- Collaborate with the broader customer team to strategize for success.
Product and Platform Feedback
- Represent customer needs to Product and Engineering teams and help influence roadmap and feature design.
- Help generalize customer-specific solutions into reusable product capabilities.
- Contribute to internal processes, best practices, and cross-team collaboration.
Requirements
- 5+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, including at least 4 years in direct customer-facing or consulting roles.
- Ability to identify operational improvement opportunities on the shop floor.
- Experience with operational technology, including MES, ERP, quality, or production systems; architecture and implementation experience preferred.
- Experience integrating systems and devices in manufacturing environments.
- Strong understanding of manufacturing workflows, quality, traceability, and operational constraints.
- Proven ability to lead complex technical or operational initiatives end to end.
- Strong project management, organization, and communication skills.
- Comfortable leading technically deep, customer-facing conversations.
- Creative and strategic problem-solving skills with a practical delivery mindset.
- Customer-centric approach to problem solving.
- Ability to learn quickly and lead by example in ambiguous environments.
- BS degree in Engineering or a related technical field, or equivalent experience.
- Business-level English and Japanese proficiency.
- Ability to travel up to 75%.
- Valid Japanese work visa at the time of application; visa sponsorship is not provided.
Benefits
- Company equity.
- Hybrid work style.
- Learning and development benefit.
- Comprehensive social insurance, including health, pension, employment, and workers’ compensation.
- Commutation allowance.
Skills
Manufacturing Execution Systems, Enterprise Resource Planning, Programmable Logic Controllers, Operations Technology, System Integration, Machine Data, Manufacturing Workflows, Quality Systems, Production Systems, Solutions Architecture, Project Management, Cloud Platforms
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