RainNew York, NYJul 8

Implementation Specialist

Implementation Specialist responsible for onboarding business customers onto Rain's stablecoin platform. Works cross-functionally with sales, solutions, operations, and compliance teams to facilitate integrations, analyze performance, design workflows, and provide data-driven insights. Requires bachelor's degree and 0-2 years experience in implementation or customer success.

50k – 1000k

HybridEntry levelSolutions Architecture

About the role

Responsibilities

Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.
Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.
Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
Support the design of onboarding workflows for new business customers.
Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
Work with product managers to define business requirements for onboarding and create user stories.

Requirements

Bachelor's degree in Business, Analytics, Economics, or a related field.
0-2 years of experience in an implementation, customer success, or similar role, preferably at a B2B company.
Strong analytical and problem-solving skills, with the ability to work multiple complex projects simultaneously.
Excellent communication skills and ability to work cross-functionally with diverse teams.
Ability to work independently and take ownership of tasks while collaborating with team members.

Nice-to-Haves

Experience in the financial services or credit card industry.
Familiarity with SQL and other data query tools.
Knowledge of customer onboarding best practices in a tech-driven environment.

Skills

SQLCustomer OnboardingAnalyticsData AnalysisProblem SolvingCross-Functional CollaborationBusiness RequirementsUser StoriesFinancial ServicesCredit Card Industry

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