Associate, HR Shared Services
Supports Americas HR shared-services operations across employee lifecycle processes, including payroll, benefits, case management, data administration, onboarding, and offboarding. Requires 3+ years of HR operations experience, ticketing-tool proficiency, strong process discipline, and willingness to work evening shifts.
About the job
Responsibilities
- Process backend transactions for general employee queries, benefits, payroll, compensation, and related HR functions while meeting service-level agreements (SLAs).
- Learn newly transitioned processes and develop subject-matter expertise.
- Meet agreed critical metrics and SLAs.
- Build and maintain standard operating procedures (SOPs) for case management.
- Deliver consistent, high-quality service to internal customers and partners while following SOPs.
- Support data management activities, including audits, reporting, and data entry or updates.
- Manage payroll inputs, benefits enrollment and cancellations, reporting and reconciliations, meal vouchers, transport reimbursements, tax-related files, and employment and visa letters.
- Support background checks, onboarding, probation management, and offboarding for interns, contractors, and new hires.
Requirements
- 3+ years of experience in HR operations or HR shared services, preferably supporting the Americas region.
- Expertise in HR operations, process adherence, and detail-oriented work.
- Ability to work independently with minimal supervision.
- Willingness to work in a 24/7 operating environment and the 6:00 PM–2:00 AM shift.
- Proficiency with ticketing tools and HR shared-services performance metrics, including case handling.
- Ability to analyze processes and recommend improvements.
- Adaptability in ambiguous environments and strong ownership of results.
Skills
Hr Operations, Hr Shared Services, Payroll, Benefits Administration, Case Management, Ticketing Tools, Data Management, Reporting, Reconciliations, Sop Development
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