Senior People Operations Specialist

Responsibilities

People Operations

• Own employee lifecycle processes, including offboarding, role transitions, promotions, transfers, and other internal movements.
• Manage People Operations requests and tickets, resolving complex queries and serving as an escalation point.
• Manage leave and attendance, localized benefits administration, payroll inputs and validations, employee documentation, and employment verification.
• Support People Operations for India, US, and EOR populations.
• Maintain process documentation, SOPs, trackers, and controls.
• Own or contribute to People Operations projects and initiatives.

Process Improvement, Automation, and Collaboration

• Review operational data, SLA trends, recurring issues, and process gaps to identify improvement opportunities.
• Improve workflows to reduce manual effort, strengthen controls, and enhance employee experience.
• Partner with People Technology on HR system enhancements, integrations, testing, workflow changes, and automation.
• Use AI and other technology solutions to streamline routine activities while appropriately handling confidential employee data.
• Collaborate with Payroll, Finance, IT, Talent Acquisition, Legal, and People Technology.
• Support adoption of new or updated People systems, policies, and processes.

Data Management, Compliance, and Reporting

• Maintain accurate employee data and lifecycle transactions across HRIS and related systems.
• Conduct audits and reconciliations, identify discrepancies or operational risks, and drive resolution.
• Ensure processes meet SLAs, internal policies, controls, and applicable compliance requirements.
• Support audits, compliance reporting, and data requests with accurate records and documentation.
• Prepare and review recurring and ad hoc People Operations reports.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 5 years of experience in People Operations, Employee Services, or a related HR function.
• Strong knowledge of employee lifecycle and core People Operations processes.
• Hands-on experience with HRIS platforms such as Darwinbox, ADP, or similar systems.
• Experience supporting India People Operations, with experience or exposure to US and/or EOR operations.
• Experience independently handling complex employee and operational matters.
• Experience implementing process improvements using systems, automation, or workflow enhancements.
• Comfort adopting AI and emerging technologies to improve operational efficiency.
• Strong analytical, problem-solving, organizational, and time-management skills.
• Ability to manage multiple priorities and deliver against timelines and SLAs.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to handle sensitive and confidential information professionally and discreetly.
• Ability to work independently, navigate ambiguity, and make sound decisions within established policies and frameworks.
• Proficiency in Microsoft Office, Google Workspace, and collaboration tools such as Slack.

Nice-to-Have

• Experience in a fast-paced SaaS, technology-driven, or globally distributed organization.