Senior Consulting Engineer

Responsibilities

• Provide consultative support to enterprise customers through a combination of hands-on engineering, development assistance, and L1–L3 support.
• Participate in customer projects involving design, architecture, integration, implementation, documentation, research, benchmarking, performance and functional testing, reference architectures, sizing, migrations, integrations, development, and tooling.
• Support implementation, onboarding, production launches, and proofs of concept for strategic customers, users, and prospects.
• Provide hands-on architectural, technical, and migration guidance.
• Handle customer cases and communications when not assigned to a customer project.
• Collaborate with product management, engineering, and sales on product roadmaps and account plans.
• Create and support public and internal documentation, knowledge-base articles, learning materials, reference architectures, blog posts, and benchmark results.
• Support hiring and mentoring as the team grows.
• Participate in shifts and on-call coverage for 24/7 global support; travel within the region by up to approximately 35%, including onsite support for customers in Tokyo.

Requirements

• 5+ years of experience in professional services, support, technical account management, engineering/SRE, and/or project management.
• 5+ years of relevant industry experience implementing, operating, and/or supporting scalable, fault-tolerant distributed database management systems.
• Broad and deep technical knowledge of DBMS, OLAP, cloud/SaaS platforms, distributed-systems software engineering, Linux/Unix, Kubernetes, systems or network administration, and big data.
• Experience collaborating with multiple experienced engineers to lead and complete large-scale technical projects.
• Expertise with public cloud providers and their IaaS services, including AWS, Google Cloud, Azure, and services such as Amazon EC2.
• Strong communication skills and the ability to work closely with customer-facing support services, engineering, and sales teams.
• Ability to work proactively in a globally distributed environment and support ongoing learning, teamwork, empathy, and challenging technical problem-solving.

Nice to Have

• Experience using ClickHouse.
• Experience as a user, community member, or contributor to open-source software and technologies.
• Experience with Azure, Google Cloud, or AWS.
• Experience with data pipelines and technologies such as Kafka, Amazon Kinesis, Apache Spark, or RabbitMQ.

Compensation and Benefits

• Healthcare contributions.
• Company stock options.
• Flexible time off, with country-specific entitlements.
• USD $500 home-office setup allowance for remote employees.
• Opportunities to attend company-wide offsites.