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Luxury PresenceLuxury PresencePhoenix, AZ

Client Success Manager II

Manages client lifecycle from sales to renewal for high-tier real estate marketing clients, guiding website builds, implementing digital strategies, and driving retention/revenue growth. Requires 2+ years client/account management and marketing platform experience.

75k – 100k
Hybrid2+ YOECustomer Success

About the role

Responsibilities

  • Guide the build and design of award-winning websites for highest tier clients.
  • Foster client relationships by understanding their business, brand, and marketing vision, turning it into action.
  • Implement websites for new marketing clients while managing a book of previously launched clients through annual marketing strategy.
  • Exceed KPIs focused on speed, value, and retention.
  • Lead strategy, set expectations, provide reassurance during escalations.
  • Manage implementation and ongoing campaigns.
  • Collaborate across departments to communicate deadlines and expectations.
  • Manage a large portfolio of clients (up to $3M in ARR).
  • Expand revenue.
  • Identify problems and propose solutions.

Requirements

  • 2+ years experience in software implementation, media agency campaign execution, or creative operations.
  • 2+ years experience in Client Management, Account Management, or related role.
  • Working knowledge of SEO, Social, Content, and/or Paid Media.
  • Track record of results-oriented success built on data and analytics.
  • Previous success working in fast-paced, high-volume environments.
  • Previous experience with platforms like Squarespace, Shopify, WordPress.
  • Interest in the real estate industry.

Nice-to-Haves

  • Navigating difficult situations.
  • Adapting to client business needs and personality.
  • Clear and persuasive communication.
  • Enthusiasm, competitive spirit, friendly disposition.
  • Removing roadblocks for clients and team members.

Skills

SEOPaid MediaSquarespaceShopifyWordPressProject ManagementGoogle AnalyticsSocial MediaContent Marketing

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