Client Success Manager II
Manages client lifecycle from sales to renewal for high-tier real estate marketing clients, guiding website builds, implementing digital strategies, and driving retention/revenue growth. Requires 2+ years client/account management and marketing platform experience.
About the job
Responsibilities
- Guide the build and design of award-winning websites for highest tier clients.
- Foster client relationships by understanding their business, brand, and marketing vision, turning it into action.
- Implement websites for new marketing clients while managing a book of previously launched clients through annual marketing strategy.
- Exceed KPIs focused on speed, value, and retention.
- Lead strategy, set expectations, provide reassurance during escalations.
- Manage implementation and ongoing campaigns.
- Collaborate across departments to communicate deadlines and expectations.
- Manage a large portfolio of clients (up to $3M in ARR).
- Expand revenue.
- Identify problems and propose solutions.
Requirements
- 2+ years experience in software implementation, media agency campaign execution, or creative operations.
- 2+ years experience in Client Management, Account Management, or related role.
- Working knowledge of SEO, Social, Content, and/or Paid Media.
- Track record of results-oriented success built on data and analytics.
- Previous success working in fast-paced, high-volume environments.
- Previous experience with platforms like Squarespace, Shopify, WordPress.
- Interest in the real estate industry.
Nice-to-Haves
- Navigating difficult situations.
- Adapting to client business needs and personality.
- Clear and persuasive communication.
- Enthusiasm, competitive spirit, friendly disposition.
- Removing roadblocks for clients and team members.
Skills
SEO, Paid Media, Squarespace, Shopify, WordPress, Project Management, Google Analytics, Social Media, Content Marketing
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