Senior Account Manager, AMER
Own renewals, expansion, churn mitigation, and commercial strategy for mid-market and enterprise SaaS accounts. The role requires 5+ years of revenue-owning account management or sales experience, strong forecasting discipline, and the ability to grow customer spend through adoption and demonstrated value.
About the job
Responsibilities
- Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation.
- Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases, and clearly articulating ROI.
- Forecast renewal and expansion pipeline accurately using a clear, repeatable methodology.
- Build multi-threaded relationships with day-to-day operators, Directors, and VPs, becoming a trusted commercial advisor.
- Partner closely with Customer Success on account health and with Sales on expansion deals.
- Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward.
Requirements
- 5+ years in senior account management, sales, or a related SaaS commercial role with direct ownership of a revenue number.
- Experience managing $5m ARR, predominantly in the mid-market space.
- Proven ability to grow customer spend through adoption and value articulation, beyond overages or true-ups.
- Ability to clearly explain a forecasting methodology.
- Comfort pulling usage data, tracking health scores, and building dashboards.
- Strong communication skills with technical and non-technical stakeholders.
Compensation & Benefits
- Starting salary: $144,400k–$228,500 OTE USD, or equivalent in local currency, depending on experience and subject to market rate adjustment.
- Medical, dental, vision, mental health, and supplemental insurance premiums fully covered for employees and families.
- 16 weeks of paid parental leave.
- Unlimited PTO.
- Remote work and wellness stipends.
- Professional development budget.
Skills
SaaS, Account Management, Sales, Revenue Forecasting, Usage Data Analysis, Health Scores, Dashboarding, Customer Success, Salesforce, ROI Analysis
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