Senior Pre-Sales Solutions Engineer

Responsibilities

• Lead technical discovery for strategic opportunities and map business goals to measurable technical success criteria.
• Design, scope, and execute proofs of concept (POCs), including datasets, metrics, and timelines.
• Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs.
• Advise on architectures for accuracy, latency, scalability, cost, cloud, self-hosted, hybrid, and data residency needs.
• Address APAC security and compliance requirements, including Singapore PDPA, Japan APPI, Korea PIPA, Australia’s Privacy Act, and India’s DPDP Act.
• Triage and debug evaluation issues with Product, Engineering, and Support.
• Create reusable samples, reference architectures, runbooks, and field guides.
• Partner with Solutions Architects and Support through post-sale continuity and expansion phases.
• Enable Account Executives, Customer Success Managers, and partners through positioning, demos, and technical validation.
• Travel within the region for key customer milestones, estimated at 10–20%.

First 90 Days

• Ramp on Deepgram’s products, APIs, SDKs, evaluation methodology, and security review materials.
• Shadow discovery and POC calls across APAC time zones.
• Triage low-risk tickets, then progress to pre-sales escalations.
• Publish an internal field guide on an APAC pre-sales topic.
• Own evaluations, technical deal reviews, live demos, architecture workshops, and reusable technical assets.

Minimum Qualifications

• 5 or more years in Solutions Engineering or a similar customer-facing technical pre-sales role.
• Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust.
• Experience with modern cloud platforms, Docker, Kubernetes, networking fundamentals, and secure API design.
• Proven experience leading enterprise customer POCs and earning the technical win.
• Clear written and verbal communication with technical and executive audiences.

Preferred Qualifications

• Experience with speech recognition, text-to-speech, voice quality analysis, or AI agents orchestrating LLMs.
• Familiarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations.
• Experience with self-hosted and hybrid deployments, Helm-based installations, and production observability.
• Strong understanding of authentication, authorization, and data residency in APAC enterprise reviews.
• Fluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi.

Compensation and Benefits

• Remote across APAC with periodic regional meetups.
• Close partnership with AEs, Solutions Architects, Product, and Engineering across APAC, EMEA, and the Americas.
• Shared playbooks, defined escalation paths, and measurable SLAs.