Senior Credit Disputes Specialist
Handles direct and indirect credit disputes, investigates account information, and ensures accurate, compliant reporting to credit bureaus. Requires credit dispute and bureau-reporting experience, familiarity with e-Oscar and Metro2, and knowledge of FCRA requirements.
About the job
Responsibilities
- Handle credit dispute functions, including indirect disputes through e-Oscar and direct disputes in Salesforce.
- Investigate account information and ensure accurate reporting to major credit bureaus.
- Liaise with consumer reporting agencies and e-Oscar to resolve credit-bureau issues and assist with customer inquiries.
- Process direct and indirect disputes accurately and promptly.
- Research and respond to disputes in compliance with the Fair Credit Reporting Act (FCRA).
- Maintain service levels and update account statuses as necessary.
- Review complex credit files and transaction histories to identify errors or inconsistencies.
Requirements
- 1–2 years of experience with credit bureau reporting at a financial institution.
- Credit dispute resolution experience and in-depth familiarity with credit reporting agencies.
- In-depth experience working with e-Oscar.
- Familiarity with the Metro2 reporting format.
Nice-to-haves
- Strong understanding of credit reporting laws, including FCRA.
- 3–5 years of hands-on credit dispute resolution experience.
- High school diploma, GED, or relevant equivalent experience.
Compensation and Benefits
- Hourly pay range of $23.41–$31.20 USD, paid biweekly; eligible for overtime.
- Target bonuses, equity compensation, and benefits including medical, dental, vision, retirement savings with company match, employee stock purchase plan, paid time off, family leave, wellness resources, and productivity allowances.
Skills
Credit Reporting, Credit Disputes, E-Oscar, Salesforce, Metro2, Fcra, Credit Bureaus, Financial Services
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