Senior Accounts Receivable Analyst
Manages collections, payment analysis, billing inquiries, and dispute resolution for an assigned customer portfolio while partnering with Revenue, Sales, and Customer Success. Requires a bachelor's degree, 5+ years of accounts receivable or billing operations experience, and strong Excel and communication skills.
About the job
Responsibilities
- Manage the accounts receivable collections process for an assigned book of business.
- Analyze customer payment patterns and aging reports to identify trends and potential issues.
- Collaborate with Customer Success, Revenue, and Sales to resolve billing discrepancies and disputes.
- Manage billing inquiries and collectability concerns through Zendesk, triaging issues to the appropriate teams and driving collections.
- Develop and maintain client relationships to facilitate prompt payment and resolve outstanding balances.
- Help customers understand bills that vary by usage and plan type.
- Assist with external audits, compliance, and special projects.
- Provide guidance and mentorship to junior accounts receivable team members.
Requirements
- Bachelor's degree in accounting or equivalent.
- 5+ years of full-cycle accounts receivable or billing operations experience.
- Proficiency in Microsoft Excel.
- Ability to work independently with strong work ethic, self-motivation, and problem-solving skills.
- High attention to detail and accuracy.
- Excellent written and verbal communication skills.
Nice-to-haves
- Experience with Salesforce, NetSuite, and Tableau.
Compensation and Benefits
- Annual salary range of $81,000–$109,000 USD.
- New-hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Professional development, training, and career pathing.
- Mentor and buddy program.
- Inclusive company culture and community guilds.
- Comprehensive benefits, which may include healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.
Skills
Accounts Receivable, Billing Operations, Collections, Excel, Zendesk, Salesforce, NetSuite, Tableau, Aging Reports, Billing Disputes
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