Channel Sales Support Agent
Supports European independent-contractor sales teams by resolving issues, providing product and technical guidance, maintaining sales resources, and processing commissions. Requires 1–2 years of sales support, channel management, technical support, implementation, or customer service experience.
About the job
Responsibilities
Support & relationship building
- Act as the main point of contact for Europe sales teams, responding to inquiries within agreed SLA timeframes.
- Build and maintain strong working relationships with independent contractor sales teams.
- Provide product knowledge, pricing information, sales collateral, and technical guidance.
Coordination & problem-solving
- Work with internal teams across the business to resolve sales inefficiencies and remove blockers.
- Identify recurring problems and partner with management to implement lasting solutions.
- Provide phone and face-to-face support when needed.
Operations & administration
- Maintain and update sales documentation, playbooks, and resource libraries.
- Process commission calculations for Europe sales teams in coordination with finance.
- Keep systems and information current so teams always have what they need.
Requirements
- 1–2 years in sales support, channel management, technical support/implementation, or customer service.
- Experience with CRM systems such as Salesforce, HubSpot, or similar.
- Proficiency in Google Workspace and AI tools.
- Familiarity with B2B sales processes and sales cycle management.
- Basic understanding of sales reporting and analytics.
Nice-to-haves
- Experience working with self-employed contractors, distributors, sellers, or channel partners.
- Bilingual in English and French.
Compensation & benefits
- Remote-first work environment with an optional office.
- Full-time, Monday–Friday, 9:00 AM–5:30 PM; flexibility may be required.
- Minimal travel, including occasional sales meetings, training sessions, and contractor events.
- Computer, headset, and necessary software provided.
- Benefits include remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning.
Skills
Salesforce, HubSpot, Google Workspace, Artificial Intelligence, B2B Sales, Sales Cycle Management, Sales Reporting, Sales Analytics, CRM
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