Solution Innovation Analyst

Responsibilities

• Support intake, triage, prioritization, and routing of incoming RFPs for the Solutions Consulting and wider GTM teams.
• Upload, format, export, and manage RFP documents accurately and on schedule.
• Administer user access and permissions in Ombud, the RFP tooling platform.
• Maintain RFP trackers and dashboards to provide visibility into performance.
• Coordinate responses to Infosec questionnaires with the Technical Solution Consulting team.
• Route standard security questions using the answer library and escalate technical questions to the appropriate team.
• Administer user access and permissions in Consensus, the demo automation platform.
• Organize, tag, and maintain demo videos and Interactive Product Tours.
• Support demo video and digital content creation and editing using Descript.
• Act as a point of contact for Account Executives regarding RFP status, timelines, and next steps.
• Coordinate with Legal, Security, Customer Success, Post-Sales, Product, and other stakeholders to gather, review, and approve responses.

Requirements

• Entry-level or early-career profile, with 1–3 years of experience.
• Experience in the software industry or operational experience is advantageous.
• Fluency in English.
• Strong organization, attention to detail, written accuracy, and ability to manage tight deadlines.
• Process-oriented approach and ownership of assigned work.
• Clear, proactive communication of status, risks, and blockers.
• Collaborative, coachable, and willing to learn.
• Comfortable using AI tools to automate workflows and improve efficiency.

Benefits

• Competitive package and stock options.
• Health insurance, lunch benefits, wellness membership, learning stipend, and remote work stipend.
• Annual company offsite and office equipment.