Revenue Operations Manager
Own the operational foundation for client implementations, standardizing workflows, systems, QA, capacity planning, change requests, and reporting. The role requires 5+ years in implementation, professional services, project/program management, or Revenue Operations, plus hands-on Jira and CRM experience.
About the job
Responsibilities
- Own the end-to-end sell-to-live implementation workflow, including stage definitions, entry and exit criteria, Sales-to-Implementation handoffs, and program-specific playbooks.
- Configure implementation systems, including Jira project templates, issue types, workflows, CRM-to-Jira automation, and implementation data standards.
- Partner with Revenue Systems to translate process requirements into system builds.
- Establish project management discipline across implementations, including milestone tracking, dependency management, escalation paths, and capacity forecasting against closed-won pipeline.
- Build and operate go-live quality gates, pre-launch checklists, defect logs, and root-cause analysis processes.
- Own intake, triage, prioritization, service-level agreements, and resourcing for post-go-live configuration change requests.
- Build and maintain reporting on time-to-live, on-time go-live rate, stage aging, capacity utilization, QA defects, and change request throughput.
- Partner cross-functionally with Sales, Customer Success, Clinical Operations, Product, and Engineering.
Requirements
- 5+ years of experience in implementation operations, professional services operations, program or project management, or Revenue Operations.
- Experience establishing repeatable delivery processes and driving adoption across delivery teams.
- Hands-on Jira or Atlassian experience, including project and workflow configuration.
- CRM experience with HubSpot and Salesforce, including working through a CRM migration.
- Fluency with project management tools and ability to learn unfamiliar systems quickly.
- Strong analytical skills, including dashboard development, metric definition, and operational analysis of stage-aging data.
- Strong documentation and stakeholder-management skills with delivery teams and senior leaders.
- Comfort working in ambiguity and building systems from scratch.
Nice to Have
- Experience in B2B SaaS, healthcare, digital health, telehealth, or another regulated environment.
Success Metrics
- Average days from contract signature to client go-live.
- Percentage of implementations live by their committed date.
- Configuration issues identified after go-live versus during QA.
- Median time from change-request intake to resolution.
- Forecasted implementation capacity compared with actual demand and delivery throughput.
- Completeness and currency of implementation stage and milestone data.
Skills
Jira, Atlassian, HubSpot, Salesforce, CRM, Project Management, Workflow Automation, Dashboarding, Capacity Planning, Data Analytics, Quality Assurance, Change Management
Similar jobs
Revenue Operations jobs
Benchling
San Francisco, CA
Leads cross-functional SaaS pricing and packaging rollouts, from competitive research and analysis through CPQ implementation, collateral, enablement, and pilot testing. Requires 5+ years in pricing, GTM operations, or strategy consulting and strong project and stakeholder management.
DAT Freight & Analytics
Seattle, WA
Own buyout agreements, pricing exceptions, promotions, and CRM workflows across Operations, Sales, and Revenue Operations. The role requires CRM experience, strong spreadsheet and data-analysis skills, precise workflow management, and effective cross-functional communication.
Fetch
United States
Owns operational governance for complex commercial agreements across Sales, Finance, billing, revenue recognition, and systems teams. The role requires 5+ years in deal desk or quote-to-cash operations, strong Salesforce and NetSuite expertise, and experience managing operational resources.
WorkWave
United States
Revenue Operations Analyst transforms GTM and SaaS revenue data into executive insights, dashboards, forecasts, and planning recommendations. The role requires a bachelor’s degree, 5–7+ years of operations or analytics experience, advanced spreadsheet and BI skills, and strong Salesforce and SaaS-metrics expertise.
Gusto
Denver, CO
Leads go-to-market operating rhythms, strategic planning, performance initiatives, and cross-functional programs, including AI-enabled automation. Requires 5+ years in business or GTM operations, consulting, program management, product management, or related disciplines, plus strong analytical and leadership skills.