Deal Desk Operations Manager

Responsibilities

Deal Structuring and Operational Execution

• Review and operationalize complex and non-standard revenue-generating agreements across Salesforce, NetSuite, billing, and revenue-recognition systems.
• Partner with Sales and Finance to ensure deal structures are executable, scalable, and compliant before contract signature.
• Validate that negotiated terms can be configured and supported operationally in Salesforce and NetSuite.
• Ensure accurate billing setup, revenue-recognition treatment, and downstream financial reporting.
• Guide Sales teams on entering non-standard deal structures in Salesforce.

Credit and Risk Management

• Evaluate prospective partners and establish credit limits, billing terms, and payment terms.
• Monitor partner accounts for credit risk and recommend adjustments.
• Partner with Finance and Accounting leadership to mitigate operational and financial risk.

Cross-Functional Partnership

• Collaborate with Implementation, Systems, Revenue Recognition, Billing, and other stakeholders to accurately configure partner campaigns.
• Ensure markup, campaign overrides, budget caps, fraud buffers, discounts, and tier-based reductions align with executed contract terms before launch.
• Serve as an operational liaison between commercial and finance teams throughout the Quote-to-Cash process.

Systems and Process Governance

• Own compliance and operational quality controls across systems and departments involved in the Quote-to-Cash lifecycle.
• Maintain consistency and integrity of deal data across Salesforce, NetSuite, Mission Control, and other operational systems.
• Establish scalable processes for non-standard deals and evolving commercial structures.
• Drive process improvements that increase accuracy and efficiency while reducing operational risk.

Team Leadership

• Manage two offshore Order Management resources responsible for capturing and maintaining revenue-generating agreements.
• Establish quality standards, workflows, and performance expectations.
• Provide training, guidance, and process documentation.

Requirements

• 5+ years of experience in Deal Desk, Revenue Operations, Financial Operations, Order Management, or Quote-to-Cash functions.
• Strong understanding of revenue recognition, billing operations, contract structuring, and financial controls.
• Experience supporting complex or non-standard commercial agreements in a high-growth environment.
• Deep familiarity with Salesforce and ERP systems such as NetSuite.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Ability to navigate ambiguity and balance operational scalability with business flexibility.
• Proven ability to collaborate cross-functionally with Finance, Legal, Sales, Systems, and operational teams.
• Excellent communication skills, including the ability to explain technical or financial concepts to non-technical stakeholders.

Preferred Qualifications

• Experience managing or coordinating offshore operational resources.
• Experience in advertising technology, marketplaces, or performance marketing.
• Knowledge of ASC 606 revenue-recognition principles.
• Experience with complex pricing models, campaign-based billing, or usage-based revenue models.
• Familiarity with process automation and operational controls within Quote-to-Cash workflows.

Compensation and Benefits

• Base salary: $120,000–$141,000 annually.
• Equity for full-time employees.
• 401(k) match up to 4%.
• Medical, dental, and vision plans, including pet coverage.
• Education reimbursement of up to $10,000 per year.
• Flexible paid time off and nine paid holidays, plus a year-end week-long break.
• Paid parental leave and flexible return-to-work options.
• $2,000 incentive for employees welcoming new family members.