Deal Desk & Commercial Services Manager

Responsibilities

• Own end-to-end deal approval for Broker, Carrier, and Shipper segments, including pricing, product configuration, and business terms.
• Establish SLA-based approval turnaround times and report deal desk metrics such as request volume, exception rate, and compliance rate.
• Build and maintain the Delegation of Authority (DOA) framework for standard deals and escalations.
• Serve as the primary contact for deal-related questions, escalations, and disputes.
• Replace the standalone DocuSign contracting process by integrating contract execution with Salesforce and NetSuite.
• Redesign Self Sign-Up and Enterprise contract workflows according to deal complexity.
• Maintain auditable records of deal approvals and contract actions.
• Partner with Legal and Finance on renewals, amendments, offboarding, contract structuring, and lifecycle management.
• Analyze underperforming signed accounts and develop corrective action plans.
• Provide pricing and deal-performance analytics, process recommendations, and maintain deal-approval and pricing-governance SOPs.

Requirements

• Bachelor's degree in Finance, Business, Economics, or a related field.
• 5+ years of experience in deal desk, pricing strategy, revenue operations, or contract management, including ownership of deal approval and pricing governance.
• Experience building or managing a Delegation of Authority or deal-approval framework.
• Working knowledge of Salesforce and CPQ tools.
• Experience partnering with Legal and Finance on contract structuring.
• Familiarity with contract lifecycle management tools and processes.
• Strong financial acumen, including pricing and margin analysis.
• Excellent stakeholder-management skills.

Nice-to-Haves

• Experience in freight, logistics, two-sided marketplaces, or data businesses.
• Experience establishing a Deal Desk or Commercial Desk from scratch.
• Exposure to usage-based or consumption-based pricing models.
• Prior people-management experience.

Compensation and Benefits

• Annual salary range: $120,000-$170,000 for Oregon-based candidates.
• Medical, dental, vision, life, and AD&D insurance.
• Parental leave, flexible time off, and 10 additional paid holidays annually.
• 401(k) matching, employee stock purchase plan, short- and long-term disability leave.
• Flexible spending accounts, health savings accounts, and employee assistance program.
• Free TriMet transit pass for the Portland office.
• Employee referral, recognition, wellness, and employee resource group programs.