Client Success Account Executive, Clinical

Responsibilities

• Serve as primary point of contact throughout implementation and beyond, cultivating relationships with key clinical and executive stakeholders while designing strategic engagement frameworks.
• Develop repeatable success processes, contribute to product roadmap via voice of the customer, and scale team capabilities as the business grows.
• Utilize clinical and operational data to drive decision-making, demonstrate value, reduce time to treatment, and improve patient outcomes across your client portfolio.
• Lead cross-functional teams to drive platform adoption among nursing and physician users, building narratives around clinical value that unlock natural expansion into new modules.

Minimum Qualifications

• 5+ years experience in Client Success, Account Management, or Consulting managing high-priority customers with proven track record of driving renewals and expansion.
• Clinical background as a nurse, therapist, or advanced practitioner with ability to communicate value of clinical decision tools in driving outcomes.
• Executive presence with ability to lead and influence executive and frontline teams across varying backgrounds.
• Results-oriented approach with a track record of exceeding expectations and continuous improvement mindset.

Preferred Qualifications

• 3+ years proven ability to drive measurable value and unlock expansion opportunities with health system clients.
• Experience working with health system executives and utilizing tech platforms to drive clinical and operational value.
• Demonstrated problem-solving through clinical research or improvement projects.
• Ability to understand, interpret, and communicate clinical research findings to diverse audiences.