Client Success Account Executive, Clinical
Leads clinical health system accounts through implementation, adoption, and expansion using data-driven strategies. Requires clinical background (nurse/therapist) and 5+ years in client success/account management to drive renewals and outcomes.
About the job
Responsibilities
- Serve as primary point of contact throughout implementation and beyond, cultivating relationships with key clinical and executive stakeholders while designing strategic engagement frameworks.
- Develop repeatable success processes, contribute to product roadmap via voice of the customer, and scale team capabilities as the business grows.
- Utilize clinical and operational data to drive decision-making, demonstrate value, reduce time to treatment, and improve patient outcomes across your client portfolio.
- Lead cross-functional teams to drive platform adoption among nursing and physician users, building narratives around clinical value that unlock natural expansion into new modules.
Minimum Qualifications
- 5+ years experience in Client Success, Account Management, or Consulting managing high-priority customers with proven track record of driving renewals and expansion.
- Clinical background as a nurse, therapist, or advanced practitioner with ability to communicate value of clinical decision tools in driving outcomes.
- Executive presence with ability to lead and influence executive and frontline teams across varying backgrounds.
- Results-oriented approach with a track record of exceeding expectations and continuous improvement mindset.
Preferred Qualifications
- 3+ years proven ability to drive measurable value and unlock expansion opportunities with health system clients.
- Experience working with health system executives and utilizing tech platforms to drive clinical and operational value.
- Demonstrated problem-solving through clinical research or improvement projects.
- Ability to understand, interpret, and communicate clinical research findings to diverse audiences.
Skills
Data Analysis, Clinical Decision Tools, Stakeholder Management, Product Adoption, Cross-Functional Leadership, Healthcare Workflows, Clinical Research, Customer Success Platforms, Expansion Strategies, Voice Of Customer
Similar jobs
Account Management jobs
Fareharbor
Boston, MAManages FareHarbor’s highest-grossing enterprise clients by strengthening stakeholder relationships, resolving booking and reservation challenges, identifying growth opportunities, and mitigating churn. Requires strong account management, analytical, organizational, and data skills, including Excel and Tableau.
Bilt Rewards
New York, NY
Manages property onboarding, training, operations, and partner relationships across a rental-property network. The role requires 3–5 years of property management, leasing, or multifamily marketing experience, strong project and communication skills, and travel of 25–30%.
GameChanger
United States
Own post-sale relationships for GameChanger’s club, league, and organization customers, driving onboarding, adoption, retention, renewals, and expansion. The role requires 3+ years of B2B or B2B2C account management or customer success experience, CRM proficiency, and knowledge of baseball/softball and basketball markets.
CommandLink
United States
Manages and expands channel-partner relationships, drives co-selling opportunities, and owns the full sales cycle from prospecting through closing. Requires at least three years of sales experience, strong partner and solution-selling skills, and CRM proficiency.
SmithRx
Lehi, UTManages healthcare client relationships, retention, satisfaction, and escalated issue resolution while coordinating cross-functional teams. Requires 3–5 years of healthcare account or relationship management experience, strong communication and conflict-resolution skills, and a bachelor’s degree or equivalent experience.