Partner Solutions Architect
The Partner Solutions Architect supports global systems integrator and channel partners through technical enablement, demonstrations, proofs of value, service optimization, and Datadog adoption initiatives. The role requires strong IT development or operations experience, presentation skills, and typically 10–15 years in customer- or partner-facing technical roles.
About the job
Responsibilities
- Ensure successful onboarding, training, enablement, and certification of partner technical resources.
- Participate in joint business planning and review sessions to align Datadog and partner technical teams.
- Support partner technical initiatives, including end-customer demonstrations, proofs of value, enablement workshops, assessments, advice, and coaching on best practices.
- Advocate for partners’ technical concerns, including use cases, feature requests, and support issues, with internal Datadog teams and help drive resolution.
- Analyze partner service offerings and recommend ways to increase their value through improved adoption of Datadog features and capabilities.
- Collaborate with product management, engineering, and technical services teams to identify and prioritize new features and capabilities.
- Curate and evolve best practices for Datadog platform adoption and success.
Requirements
- Solid technical grounding with hands-on experience in IT development and/or operations.
- Typically 10–15 years of experience in a customer- or partner-facing technical role.
- Self-starter with strong technical aptitude and business acumen.
- Ability to articulate Datadog’s value from the server room to the boardroom.
- Confident presentation skills.
- Hands-on experience in at least two of the following areas:
- Observability
- Public cloud
- Containerization
- Development or scripting
- Configuration management
- CI/CD
Nice-to-haves
- Technical experience supporting channel partners, such as systems integrators or managed services providers.
- Experience using Datadog or other cloud monitoring tools, including APM, infrastructure monitoring, logs, synthetics, or network performance monitoring.
- Experience with root-cause analysis, troubleshooting, and debugging.
Benefits and Compensation
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with access to community guilds and inclusion talks.
- Benefits may vary based on the country of employment and nature of employment.
Skills
Datadog, Splunk, Appdynamics, New Relic, Dynatrace, AWS, Azure, GCP, Alibaba Cloud, Docker, Kubernetes, Openshift, Cloud Foundry, Python, JavaScript
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