Strategic Account Executive
Manages and expands strategic enterprise accounts by selling complex communications and security solutions, driving quota attainment, and negotiating contracts. Requires 6+ years of account management or sales experience with large enterprise and digital-native customers.
About the job
Responsibilities
- Serve and grow the fastest-growing customers in the region.
- Increase revenue and share of wallet across a key account portfolio.
- Open opportunities for Twilio products and services, including voice, messaging, email, contact center, and account security software.
- Maintain high levels of customer satisfaction.
- Create pricing proposals, negotiate terms, and manage the contract process.
- Sell solutions to both technical and business audiences.
- Build trust and mutual respect with technical customers and peers.
- Simplify complex contractual, technical, and financial details through clear communication.
- Balance competing priorities and manage multiple projects and deals simultaneously.
Requirements
- 6+ years of account management or sales experience selling and closing complex technical solutions to large customers.
- Experience managing accounts ranging from large multinational enterprises to digital-native companies.
- Consistent history of achieving quota.
- Account management experience with a strong understanding of cross-selling and upselling within an established customer base.
- Understanding of financial reporting and revenue tracking for direct customers.
Nice-to-haves
- Experience selling to both business and technical audiences.
- Experience in the communications market or traditional telecommunications.
- Experience with messaging, voice calling, email, or account security verification solutions.
Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare.
- Retirement savings program.
- Approximately 25% travel anticipated.
Skills
Account Management, Enterprise Sales, Quota Attainment, Revenue Tracking, Pricing Proposals, Contract Negotiation, Cross-Selling, Upselling, Voice Calling, Messaging, Email, Contact Center, Account Security
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