Solution Consultant

Responsibilities

• Drive growth in enterprise and strategic customers by leading solution & value assessments during the sales process.
• Coordinate cross-functional teams (sales, solutions consulting, product, and professional services) to execute assessments with speed and quality.
• Build a deep understanding of the customer’s business needs through meticulous discovery and creatively adapt assessment frameworks to meet customer’s decision process.
• Create and present executive-level deliverables that capture current state analysis and future state recommendations using leading practices and bridging customer challenges to Benchling capabilities and identified value.
• Maintain open, proactive communication and documentation of engagement progress, meetings, deliverables, stakeholders, and key decisions.
• Develop methodologies to quantify strategic, operational, and financial metrics for customers and use these metrics to clearly demonstrate the measurable value Benchling delivers.
• Create reusable assets to drive the adoption of Benchling’s value framework in the end-to-end customer journey in partnership with cross-functional stakeholders (solutions consulting, professional services, and customer success).
• Provide thought leadership about industry trends, competitive landscape, and emerging technologies. Use this knowledge to effectively position Benchling and identify opportunities for differentiation.
• Share insights and feedback from customer interactions to the product and marketing teams to help refine Benchling's offerings and messaging.

Requirements

• 4-7 years experience in a scientific domain - particularly biologics, industrial biotech, or early/late development (highly preferred).
• Masters or PhD in a scientific field or equivalent work experience that gives exposure to scientific fields (ideal).
• Outstanding ability to convey value proposition and insights drawing from prior industry experience and in-depth knowledge of Benchling products and use cases.
• Experience creating written deliverables that assess current state, propose a future state solution, outline the value/case for change, and a roadmap to deliver on the case for change.
• Effective at cross-functional leadership; many subject matter experts contribute to assessments, roadmaps, architectures, and proposals and this person needs to provide leadership that sets everyone up for success.
• Strong executive presence and the ability to quickly establish credibility and trust with senior business leaders as well as internal stakeholders.
• Dynamic, empathetic and flexible in communication and work styles depending on context and in multi-cultural teams and engagements.
• Willingness to travel to customer sites 25-30% of the time.

Nice-to-Haves

• Prior successful executive interaction.
• Creativity in developing new solutions, business cases, and ways of engaging for new, variable, and complex use cases.
• Stay informed about industry trends, competitive landscape, and emerging technologies.