Senior Manager, Account Management

Responsibilities

Strategic Leadership and Growth

• Own the long-term strategy and performance of a portfolio of strategic accounts, with accountability for revenue growth, client health, and retention.
• Develop and execute scalable account strategies, including multi-year revenue plans, growth initiatives, and client value narratives.
• Drive top-line growth by uncovering and closing large, complex opportunities aligned with client goals and company capabilities.
• Lead quarterly business reviews with senior client stakeholders and internal executives.
• Forecast accurately, set targets, and monitor performance through data-driven reviews.

People Leadership and Coaching

• Manage, coach, and develop a team of Account Managers.
• Set expectations, provide feedback, and manage performance cycles.
• Create development frameworks covering strategic account management, negotiation, deal shaping, and cross-functional collaboration.
• Foster a high-performance culture emphasizing accountability, collaboration, ethical conduct, and client-centric service.

Cross-Functional Collaboration and Execution

• Partner with Sales, Solutions Architecture, Implementation, Operations, Trade Finance, Product, Legal, Finance, Compliance, and industry subject-matter experts to design and deliver end-to-end supply chain solutions.
• Ensure client programs are delivered on time, within scope, and within budget.
• Establish governance cadences with clients and internal stakeholders to align on priorities, risks, and ROI.

Client Success and Value Realization

• Own client health across the portfolio, identify risks and opportunities, and implement remediation plans.
• Quantify benefits, ROI, and efficiency gains from company solutions and communicate outcomes through executive-level reporting.
• Lead client education initiatives to support product adoption, stakeholder engagement, and risk management.

Industry and Market Insight

• Monitor global trade trends, supply chain disruptions, regulatory changes, and technology innovations.
• Translate market insights into client guidance and internal product feedback.
• Represent the company in strategic client forums, industry events, and cross-market collaborations.

Operational Excellence

• Define and monitor account metrics, service levels, and process improvements.
• Standardize onboarding, risk management, renewal, expansion, and cross-border implementation processes.
• Govern pricing, profitability, and contract renegotiations in collaboration with Legal, Finance, and Compliance.

Requirements

• Bachelor’s degree required; Master’s degree or MBA preferred.
• 10+ years of experience in sales, account management, or supply chain operations, including leading teams and managing large global accounts.
• Deep expertise in logistics, freight forwarding, global supply chain, and related technologies.
• Experience with multinational clients is highly desirable.
• Ability to lead through influence in matrixed organizations.
• Strong cross-functional collaboration and stakeholder management skills.
• Track record of driving revenue growth through complex, enterprise-level deals and delivering scalable solutions.
• Excellent communication and presentation skills, including conveying complex concepts to executive audiences.
• Exceptional negotiation, problem-solving, and decision-making abilities.
• Cultural agility and sensitivity across diverse regions and business cultures.
• High integrity, strong ethics, and alignment with company values.

Key Competencies

• Strategic thinking and business acumen
• Leadership and people development
• Client partnership and trusted-advisor skills
• Cross-functional collaboration and influence
• Value realization and ROI demonstration
• Change management and adaptability
• Data-driven decision-making

Compensation and Benefits

• Competitive compensation with performance-based incentives.
• Comprehensive benefits package.
• Career growth opportunities within a rapidly expanding global organization.
• Collaborative, transparent, and inclusive culture valuing innovation and integrity.