Senior Competitive Intelligence Manager

Responsibilities

• Define, execute, and optimize PagerDuty’s competitive intelligence program through cross-functional and field engagement.
• Equip sales teams with positioning and messaging through battlecards, bulletins, training, and enablement.
• Analyze win/loss data, competitor capabilities, claims, and market activity.
• Monitor competitors and deliver timely intelligence to stakeholders and field teams.
• Train field teams on current competitive intelligence and winning strategies.
• Partner with product and product marketing teams on go-to-market messaging and approaches.
• Lead an external win/loss interview program and report findings to Product, Product Marketing, and Marketing leadership.
• Use AI and automation tools to improve intelligence and content delivery.

Requirements

• At least 5 years of experience leading competitive intelligence for a product or product line; B2B SaaS experience strongly preferred.
• Deep knowledge of IT and Digital Operations.
• Experience creating field-focused messaging, tools, and differentiation strategies.
• Ability to frame problems, balance trade-offs, synthesize solutions, and simplify complex information.
• Ability to plan work, navigate ambiguity, and deliver timely, high-quality content.
• Strong communication and field enablement abilities.
• Willingness to use AI tools for automation and improved content delivery.

Nice-to-haves

• Fluency in SRE and DevOps.
• Technical aptitude and ability to engage in deeper conversations with engineers.

Compensation and Benefits

• Base salary: $145,000.00–$220,000.00 USD.
• May be eligible for bonus, commission, equity, and benefits.
• Benefits may include comprehensive benefits, flexible work arrangements, company equity, ESPP, retirement or pension plan, paid vacation, paid holidays and sick leave, wellness days, paid parental leave, paid volunteer time, hack weeks, and mental wellness programs.