VIP New Business Associate

Responsibilities

• Build and own relationships with prospective VIP players, driving growth of Underdog's premier VIP engagement program.
• Grow a strong VIP user base in your assigned states and build lasting customer loyalty through direct, hands-on relationship management.
• Run acquisition strategies that bring new players onto the platform and get them onboarded and engaged from day one.
• Turn player activity data and feedback into concrete platform improvements and new growth opportunities.
• Own the full player relationship — organizing local events, keeping up regular communication, and resolving escalations when they come up.
• Apply Underdog's VIP policies and guidelines, with responsible gaming as a first principle in every interaction.

Requirements

• 3+ years in a customer-facing role — sales, account management, or high-touch service in retail or restaurants — where you owned the relationship, not just the transaction.
• Take initiative without being told what to work on, and follow through until there's a result.
• Write and speak clearly, and build real rapport with people you've just met.
• Use data and trends to decide what to do next, not just instinct.
• Can travel within your assigned state and work nights and weekends around games and events.

Nice-to-Haves

• Corporate-level account management experience.
• Experience in the sports, gaming, or entertainment industry.

Compensation & Benefits

• Target starting base salary range: $77,000 - $85,000, plus target equity (depends on skills and experience).
• Unlimited PTO (extremely flexible with the exception of the first few weeks before & into the NFL season).
• 16 weeks of fully paid parental leave.
• Home office stipend.
• A connected virtual first culture with a highly engaged distributed workforce.
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents.