VIP New Business Associate
Own end-to-end relationships with prospective high-value VIP players for Underdog's sports gaming platform. Drive acquisition, loyalty, and platform improvements in assigned states through hands-on relationship management, events, and data-driven strategies. Requires 3+ years customer-facing experience.
About the job
Responsibilities
- Build and own relationships with prospective VIP players, driving growth of Underdog's premier VIP engagement program.
- Grow a strong VIP user base in your assigned states and build lasting customer loyalty through direct, hands-on relationship management.
- Run acquisition strategies that bring new players onto the platform and get them onboarded and engaged from day one.
- Turn player activity data and feedback into concrete platform improvements and new growth opportunities.
- Own the full player relationship — organizing local events, keeping up regular communication, and resolving escalations when they come up.
- Apply Underdog's VIP policies and guidelines, with responsible gaming as a first principle in every interaction.
Requirements
- 3+ years in a customer-facing role — sales, account management, or high-touch service in retail or restaurants — where you owned the relationship, not just the transaction.
- Take initiative without being told what to work on, and follow through until there's a result.
- Write and speak clearly, and build real rapport with people you've just met.
- Use data and trends to decide what to do next, not just instinct.
- Can travel within your assigned state and work nights and weekends around games and events.
Nice-to-Haves
- Corporate-level account management experience.
- Experience in the sports, gaming, or entertainment industry.
Compensation & Benefits
- Target starting base salary range: $77,000 - $85,000, plus target equity (depends on skills and experience).
- Unlimited PTO (extremely flexible with the exception of the first few weeks before & into the NFL season).
- 16 weeks of fully paid parental leave.
- Home office stipend.
- A connected virtual first culture with a highly engaged distributed workforce.
- 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents.
Skills
Account Management, Sales, Customer Relationship Management, Data Analysis, Event Organization
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