Sales Operations Analyst
The Sales Operations Analyst owns operational workflows, cross-functional projects, data governance, analytics, and process improvements supporting global sales teams. The role requires a bachelor's degree and at least five years of relevant experience, with expertise in CRM systems, SQL, reporting, and stakeholder management.
About the job
Responsibilities
Sales Operations & Process Ownership
- Own end-to-end operational processes to ensure data quality, governance, and process integrity across prospecting tools, lead management, account and territory management, and system audits.
- Perform root cause analysis on recurring operational issues and implement sustainable solutions.
- Identify risks, process gaps, and operational inefficiencies and recommend improvements.
Project Management & Stakeholder Engagement
- Lead medium-complexity projects and communicate project updates, insights, and process changes to stakeholders.
- Coordinate across Sales, GTM Operations, CRM, Deal Desk, and Business Systems teams to drive project execution.
- Create business requirements documents, process documentation, implementation plans, and UAT test scenarios.
Analytics & Business Insights
- Collect, analyze, and interpret data to identify trends, patterns, and business opportunities.
- Develop actionable recommendations and business cases to support operational and sales decisions.
- Create and maintain dashboards, scorecards, and reports using Sigma, Tableau, Salesforce reporting, or similar BI tools.
Automation & Continuous Improvement
- Develop SQL-based solutions and automation opportunities to reduce manual effort.
- Partner with business stakeholders to identify opportunities for workflow optimization.
- Contribute to process standardization, documentation, and operational best practices.
- Drive initiatives that improve team efficiency, data quality, and stakeholder experience.
Requirements
- Bachelor's degree in any discipline.
- Minimum 5 years of experience in Sales Operations, Revenue Operations, Business Operations, Data Analytics, or related functions.
- Strong understanding of B2B sales processes, sales cycles, territory management, and CRM best practices.
- Hands-on experience with Salesforce or another CRM tool, including Accounts, Contacts, Leads, Opportunities, and Territories.
- Experience managing operational workflows, projects, or process improvement initiatives.
- Strong analytical skills and experience using SQL for data extraction, analysis, and process automation.
- Experience with reporting and visualization tools such as Sigma, Tableau, Power BI, or equivalent platforms.
- Familiarity with research platforms such as ZoomInfo, Crunchbase, LeadIQ, or similar tools.
- Ability to work effectively with large datasets while maintaining exceptional attention to detail.
- Strong problem-solving, critical-thinking, and root-cause-analysis skills.
- Excellent written and verbal communication skills, with the ability to influence stakeholders.
- Ability to operate independently in a fast-paced, evolving environment with minimal supervision.
Work Arrangement
- Hybrid role for candidates based in Gurugram.
- Shift: 2:00 PM–10:00 PM; cabs will be provided.
Skills
Salesforce, CRM, SQL, Sigma, Tableau, Power BI, Sales Operations, Revenue Operations, Territory Management, Data Governance, Uat, ZoomInfo, Crunchbase, Leadiq, Business Intelligence
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