Program Manager - Community Content and Events

Responsibilities

• Plan and deliver technical programming for local and regional events, ensuring programs can scale sustainably.
• Track deadlines and deliverables for content and events, including digital and physical assets; coordinate with vendors and procurement teams as needed.
• Identify and resolve risks and blockers for event programming.
• Maintain internal tools and the public website for event agendas and speaker content.
• Own the onsite speaker experience for internal and customer speakers.
• Manage event programming onsite, including rehearsals, staffing, and smooth onsite operations.
• Collaborate with Community teams, external stakeholders, and the VP of Community.
• Create and refine processes, with a focus on continual improvement, automation, and scaling.
• Communicate goals, status, risks, and impact to teams and stakeholders to ensure alignment and visibility.

Requirements

• Approximately 2–5 years of experience in program management, including similar initiatives such as large-scale conferences and related programs in a technical environment such as a B2B SaaS company.
• Experience partnering closely with technical stakeholders and collaborating across cross-functional teams.
• Strong leadership, interpersonal, and communication skills.
• Experience building and fostering effective working relationships.
• Strong attention to detail and an interest in building processes.
• A data-driven approach to program management, including building workflows, custom work-intake processes, and estimation models; collecting and analyzing data; and driving stakeholder buy-in.
• Experience influencing without direct authority at senior levels, both internally and externally.
• Ability to travel domestically and internationally by train or air up to 15% of the time.
• Business-level English and French proficiency.

Benefits

• New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Intra-departmental mentor and buddy program for in-house networking.
• Inclusive company culture and opportunities to join Community Guilds.
• Access to Inclusion Talks and internal panel discussions.
• Free global Spring Health benefits for employees and dependents age 6+.
• Competitive global benefits.