FreedSan Francisco, CAAs a Group Account Manager, you will manage and expand Freed’s B2B customer base, ensuring customer satisfaction and identifying expansion opportunities. You will be responsible for the entire customer journey, from onboarding to ongoing support and new product introductions.
As Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers. Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. Some accounts will be at full capacity, most will not. Your job is to ensure we deliver on Freed’s promise: to be the most clinician friendly company in the world.
You’ll be responsible for every aspect of the customer journey: onboarding and training new users, troubleshooting any user issues, addressing technical questions about new or existing features, maintaining a ‘pulse’ on the customer and all key champions from the account (eg, clinical directors, chief medical officers, heads of innovation, etc.), and introducing new products when the time and fit are right.
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