Technical Programs Manager - Scaled Customer Success
Runs scalable technical enablement programs for enterprise customers, including office hours, webinars, advanced workflow assets, implementation support, and technical health interventions. Requires 3–5+ years in a technical customer-facing B2B SaaS role plus strong API, JavaScript, integration, and presentation skills.
About the job
Responsibilities
- Lead weekly technical office hours, monthly deep-dive webinars, and group onboarding demos covering error handling, AI agents, self-hosting at scale, security and governance, and best practices.
- Own the enterprise Slack channel by triaging questions, providing technical guidance, escalating to Product when needed, and turning recurring issues into reusable content.
- Join activation calls to unblock customers with technical implementation issues.
- Partner cross-functionally to build playbooks, reference workflows, integration patterns, security and governance guides, migration guides, and AI-agent patterns.
- Translate recurring questions from office hours and webinars into reusable technical assets.
- Build advanced use-case templates, video tutorials, and technical documentation for automated customer campaigns.
- Build internal n8n automations for health-score triggers, lifecycle alerts, and Slack-to-Vitally synchronization.
- Identify technically fragile customer accounts and intervene on issues such as single points of failure, missing error handling, scaling problems, and brittle credentials.
- Synthesize customer friction points and provide feedback to Product and Engineering.
Requirements
- 3–5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management, Technical Onboarding, or Developer Advocacy within a B2B SaaS environment.
- Rights to work in Europe or willingness to relocate to Germany.
- Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation.
- Ability to troubleshoot complex integrations and understand how backend systems communicate.
- Exceptional presentation and communication skills, with the ability to explain complex concepts to groups of 50+ engineers, developers, or operations leaders.
- Empathy for builders and developers and a scalable, documentation-first mindset.
- English proficiency; the company language is English.
Nice to have
- Technical degree, such as Computer Science or Machine Learning.
- Hands-on experience with n8n.
Compensation and benefits
- Competitive compensation.
- Equity ownership.
- Europe: 30 days of vacation plus local public holidays.
- Europe: Health, wellness, and pension benefits according to local country norms.
- €1,000 per year for courses, books, events, or coaching.
- Remote-first work across Europe with regular team off-sites.
Skills
APIs, Webhooks, JSON, JavaScript, Workflow Automation, AI Agents, Self-Hosting, Security Governance, Technical Documentation, Slack, Vitally, Backend Systems, Integrations
Similar jobs
Technical Program Management jobs
Figma
London, United Kingdom
Owns contractor, vendor, and operational programs supporting AI-generated design evaluations. The role requires design craft expertise, strong UI judgment, and at least three years of design program management or adjacent experience.
Encord
London, United Kingdom
Own end-to-end delivery of complex human data and annotation programs for AI customers, translating ML requirements into scalable workflows while managing quality, throughput, timelines, and distributed annotator performance. Requires 3–7 years of operational and analytical experience plus Python or SQL proficiency.
Cohere
New York, NYThe People Project Manager will drive global HR programs and initiatives, building plans, governance, workflows, and accountability across cross-functional teams. The role requires at least three years of project or program management experience, strong organization, communication, and stakeholder management skills.
Stripe
Dublin, IrelandOwn and scale Stripe’s core privacy operations programs, documentation, workflows, and request intake while partnering with Privacy Legal and Engineering. Requires 5+ years of privacy program management experience and expertise in global privacy regulations and operational frameworks.
Prompt Health
Remote
Own the roadmap for healthcare APIs, EHR integrations, interoperability initiatives, and the Patient Portal while coordinating product, engineering, go-to-market teams, and external partners. Requires 3–5 years of healthcare integration experience, including FHIR, HL7, major EHRs, HIPAA, and public APIs.