Senior Director of Event Travel, Navan Events
Leads Navan’s global event-air operations across online and offline services, unifying teams, processes, and technology while owning service quality and commercial performance. Requires 10+ years managing distributed travel operations teams and experience with budgets, forecasting, booking systems, and organizational change.
About the job
Responsibilities
- Lead a global organization of directors, managers, team leads, travel consultants, and coordinators.
- Drive a high-performance culture that develops talent and supports career progression.
- Unite Reed & Mackay and Navan teams under a common operating model.
- Own service quality, commercial performance, workforce planning, operational transformation, and the partnership with Product and Engineering.
- Define and implement the target-state operating model for Event Travel, including the people, processes, and systems required for global delivery.
- Structure a global service delivery function using consistent tools and processes while enabling local decision-making.
- Expand the capabilities and adoption of Navan’s event-travel platform while preserving specialist service for complex, high-value, and high-risk travel programs.
- Partner with Flights/Air Product and Engineering teams to build booking tools and capabilities for event travel.
- Measure operational performance and continuously improve service delivery, automation, and profitability.
- Provide candid leadership about operational shortcomings and the cost of addressing them.
Requirements
- 10+ years of experience managing distributed travel operations teams across spans and layers.
- Experience owning operating budgets, gross margin or contribution margin, forecasting, pricing, capacity forecasting, cost-to-serve, and productivity.
- Track record of building Product and Operations partnerships that produced measurable improvements in automation, service, and profitability.
- Data-driven approach and discipline in managing operating performance.
- Thorough knowledge of the travel industry, fares, suppliers, and markets.
- Familiarity with air booking tools and fulfillment systems.
- Skilled at leading through organizational and technology change.
Compensation
- Anticipated pay range: $110,000–$160,000 USD.
- Starting pay considers work location, skills and experience, market demands, and internal parity.
- For roles with on-target earnings, the range may include base salary and target incentive compensation.
Skills
Travel Operations, Event Travel, Air Travel, Air Booking Tools, Fulfillment Systems, Workforce Planning, Forecasting, Pricing, Capacity Forecasting, Cost-To-Serve, Productivity Management, Operational Transformation, Service Delivery, Gross Margin, Contribution Margin
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