Customer Success Engineer - EMEA
Provides technical onboarding, troubleshooting, API integration guidance, monitoring, documentation, and customer education for a developer-focused fraud detection product. The role requires 3–6 years of customer-facing technical experience, strong JavaScript and API expertise, and excellent communication skills.
About the job
Responsibilities
- Guide customers through integrating APIs into web and mobile applications.
- Collaborate with development teams during onboarding and integration.
- Serve as the primary technical contact for customer inquiries, troubleshooting, and solutions.
- Analyze internal logs to identify and resolve customer issues.
- Monitor API usage and performance proactively.
- Create JavaScript code samples and tailored integration recommendations.
- Develop automation scripts for API testing, validation, and monitoring.
- Conduct customer training sessions and webinars.
- Create and maintain documentation for self-service support.
- Build lasting customer relationships and support API product success.
- Work with Customer Success Managers to onboard, retain, and grow customers.
- Relay customer feedback to the product development team.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- 3–6 years of experience in a customer-facing role, preferably Customer Success Engineering or Technical Support Engineering for API products.
- Strong JavaScript proficiency, including automation scripting.
- Understanding of API concepts, RESTful architecture, and web services.
- Excellent problem-solving, debugging, analytical, communication, and interpersonal skills.
- Ability to work independently and collaboratively.
- Proficiency with macOS and remote-work tools such as Slack, Google Workspace, and Zoom.
Nice-to-haves
- Experience with API testing tools and frameworks.
- Mobile app development experience.
- SQL experience.
Compensation and benefits
- Compensation is benchmarked against fast-growing companies, with ranges determined by level, role, and location.
- Final offers vary based on experience, expertise, location, education, certifications, skills, training, and market conditions.
- The company supports fully remote work from almost any country, subject to country eligibility and work authorization; visas are not sponsored.
Skills
JavaScript, REST APIs, Web Services, Api Testing, Api Automation, SQL, Mobile App Development, macOS, Slack, Google Workspace, Zoom
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