Account Manager, Small Business
Manages and grows a portfolio of SMB customers across EMEA, driving retention, renewals, expansion, and revenue forecasting. Requires 2–3+ years of quota-carrying account management or sales experience, strong communication, and CRM proficiency.
About the job
Responsibilities
- Drive revenue growth within an assigned SMB portfolio by exceeding Net Dollar Retention targets and identifying expansion opportunities.
- Partner with Customer Success to improve customer adoption, address needs, reduce churn, and maximize retention.
- Conduct account health reviews, communicate customer value, and develop strategies for continued growth.
- Build deep knowledge of customers’ businesses, challenges, and goals to identify opportunities and foster strategic partnerships.
- Collaborate with Customer Success, Legal, Accounting, Product, and other cross-functional teams.
- Provide accurate weekly revenue forecasts and maintain CRM and account data hygiene.
- Demonstrate PandaDoc’s value to SMB customers and advocate for customer feedback with the Product team.
- Participate in ongoing enablement and company-provided training.
Requirements
- 2–3+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally in SaaS.
- Experience conducting effective in-person and virtual client meetings.
- Excellent written and verbal communication skills, including the ability to articulate value propositions clearly.
- Ability to work independently and collaborate effectively across distributed teams.
- Strong organizational skills and the ability to manage multiple priorities.
- Demonstrated ability to forecast revenue accurately and contribute to reliable business projections.
- Experience owning and managing the full renewal cycle.
- Track record of exceeding sales targets and achieving measurable results.
- Familiarity with the SMB market.
- Strong computer skills.
Nice to Have
- Experience with Gong, Slack, Salesforce, SalesLoft, or PandaDoc.
Benefits
- Competitive salary.
- Six self-care days.
- Professional and personal development opportunities.
- Open, feedback-oriented culture.
Skills
Account Management, SaaS, Salesforce, Gong, Slack, Salesloft, CRM, Revenue Forecasting, Renewal Management, Net Dollar Retention
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