Senior Product Operations Manager
Senior Product Operations Manager bridges Product, Engineering, and GTM teams by building scalable processes, Voice of Customer systems, and launch programs for AI-native legal products. Requires 5+ years in product ops at high-growth tech/SaaS firms, cross-functional alignment skills, and experience with ambiguity.
About the job
What You’ll Do
Inputs to Product Teams
- Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
- Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
- Create high-leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post-GA
- Streamline key decision points across teams, reducing friction and improving prioritization quality
Ops of the Product Org
- Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
- Build reliable run-of-business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures
- Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
- Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
Outputs from Product Teams
- Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
- Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
- Maintain cross-team roadmap visibility that keeps GTM, Legal, and leadership aligned on what's shipping and why
- Make it clear across Harvey what Product is building, how it's progressing, and what's coming next
- Optimize operational workflows to ensure agility and scalability as the company grows
What You Have
- 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
- You've built processes and programs from scratch and scaled them thoughtfully — not just inherited and maintained them
- Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience
- Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs
- Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
- Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment
- You're a natural bridge builder: fluent in strategy, comfortable in the weeds, and skilled at creating clarity where none exists
Compensation
$178,000 - $210,000 USD
Skills
Voice Of Customer, Analytics Dashboards, KPIs, Roadmap Prioritization, Launch Coordination, Early Access Programs, Customer Feedback Loops, Raci Structures, Ai Products, Saas Operations
Similar jobs
Product Operations jobs
Fieldguide
United States
Leads product strategy and operations by building operating systems, customer-feedback mechanisms, metrics, and cross-functional processes that improve product execution and measurable user impact. Requires 6–8+ years of relevant experience and strong data-driven alignment skills.
Navan
New York, NY
Leads the company’s internal AI platforms, education programs, business-led prototypes, and AI Champion community. The role requires strong hands-on generative AI fluency, rapid prototyping ability, internal product thinking, and excellent enablement and change-leadership skills.
Airbnb
United States
Leads global educational programs that onboard, develop, and help Airbnb hosts grow their businesses. The role requires 12+ years of strategic or program leadership experience, strong analytics and communication skills, and expertise creating learning experiences for global adult audiences.
Harvey
San Francisco, CAOwn the operating system for Harvey’s integrations and partner ecosystem, including request intake, partner management, early-access programs, launches, documentation, and scalable processes. The role requires 3–5+ years of relevant operations or program experience, direct integrations experience, and working knowledge of APIs and MCP.
Harvey
San Francisco, CA
The Product Operations Manager will coordinate customer and partner issue intake, early-access programs, cross-functional launches, and scalable operating processes for data-related product surfaces. The role requires 3–5+ years of experience in product or program operations, technical issue assessment, partner management, and launch execution.