Senior Product Operations Manager

What You’ll Do

Inputs to Product Teams

• Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
• Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
• Create high-leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post-GA
• Streamline key decision points across teams, reducing friction and improving prioritization quality

Ops of the Product Org

• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Build reliable run-of-business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org

Outputs from Product Teams

• Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
• Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
• Maintain cross-team roadmap visibility that keeps GTM, Legal, and leadership aligned on what's shipping and why
• Make it clear across Harvey what Product is building, how it's progressing, and what's coming next
• Optimize operational workflows to ensure agility and scalability as the company grows

What You Have

• 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
• You've built processes and programs from scratch and scaled them thoughtfully — not just inherited and maintained them
• Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience
• Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs
• Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
• Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment
• You're a natural bridge builder: fluent in strategy, comfortable in the weeds, and skilled at creating clarity where none exists

Compensation

$178,000 - $210,000 USD