Deal Desk Analyst
Supports complex SaaS deal structuring, quoting, pricing, and customer negotiations while coordinating with sales, legal, finance, billing, and operations teams. The role requires at least four years of overall experience, strong quantitative and communication skills, and familiarity with revenue recognition.
About the job
Responsibilities
- Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal-structuring and quoting support to global sales teams.
- Find creative solutions that meet customer needs while adhering to selling policies.
- Resolve customer satisfaction issues following deal execution.
- Negotiate deals directly with customers as needed.
- Collaborate cross-functionally with legal, contracts, sales operations, order management, revenue, finance, and product management teams.
- Serve as the point of contact and subject matter expert for Sales on deal-pricing matters.
- Drive adherence to internal controls, protocols, and business rules.
Requirements
- At least 4 years of overall experience, including related processes such as sales operations, finance, sales strategy, or sales enablement.
- At least 2 years of experience structuring deals or quoting complex SaaS transactions for a fast-growing multinational company.
- Working knowledge of revenue recognition principles.
- Comfortable representing the company to customers in negotiations and resolving customer satisfaction issues.
- Strong attention to detail and quantitative skills.
- Ability to multitask and work in a fast-paced, high-pressure environment.
- Strong communication skills.
- Strong Microsoft Word, Excel, and PowerPoint skills.
Nice to Have
- Experience with Salesforce and CPQ.
Benefits
- Competitive benefits package.
- New-hire stock equity (RSUs) and employee stock purchase plan.
- Career development and progression opportunities.
- Product training.
- Onboarding program.
- Internal mentor and buddy program.
- Inclusive workplace culture.
Skills
Sales Operations, Deal Structuring, Quoting, SaaS, Revenue Recognition, Salesforce, CPQ, Excel, Microsoft Word, Microsoft Powerpoint
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