Implementation Manager, Consultative (Mid-Market)
Implementation Manager partnering with Mid-Market clients to deploy and drive adoption of Rippling's HR, Payroll, Benefits, and IT products. Requires 2+ years SaaS implementation or customer experience experience, strong project management, and cross-functional collaboration skills.
About the job
Responsibilities
- Partner one-on-one with clients to develop custom plans and implement Rippling products across HR, Payroll, Benefits Administration, IT platform, and other products tailored to the customer’s specific business objectives.
- Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs.
- Drive adoption of purchased products by providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities.
- Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success.
- Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements.
- Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success.
Requirements
- 2+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
- Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
- Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
- Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.
Nice-to-Haves
- 1+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
Skills
Project Management, Implementation, Customer Experience, HRIS, Payroll, Benefits Administration, SaaS, Hcm, It Platform, Stakeholder Management
Similar jobs
Solutions Architecture jobs
Rippling
United States
Manages end-to-end SaaS implementations for customers adopting Rippling’s HR, payroll, benefits, and IT products. Requires at least two years of implementation or customer experience, project management skills, and strong cross-functional communication.
SpotOn
Chicago, IL
Installs and supports restaurant POS hardware through virtual assessments, onsite deployments, troubleshooting, and staff training. Requires 2–3 years of restaurant or technical support experience, strong networking expertise, bilingual English/Spanish proficiency, and substantial travel.
SpotOn
Portland, ME
Installs and supports restaurant POS hardware through virtual assessments, onsite deployments, troubleshooting, and staff training. Requires 2–3 years of restaurant or technical support experience, 50+ comparable installations, strong networking expertise, bilingual English/Spanish proficiency, and substantial travel availability.
BizzyCar
Boston, MAOwns technical onboarding for new customers by configuring DMS and scheduling integrations, troubleshooting setup issues, validating test appointments, and preparing accounts for launch. Requires 2+ years in technical onboarding, implementation, project management, or IT support, plus strong communication and organizational skills.
SpotOn
Salt Lake City, UT
Installs and supports restaurant POS hardware through virtual assessments, onsite deployments, troubleshooting, and staff training. The role requires 2–3 years of restaurant or technical support experience, networking expertise, and willingness to travel up to 50–75%.