Client Executive
Manages portfolio of complex enterprise clients in healthcare/SaaS, driving retention, expansion, and 100%+ net revenue through strategic relationships, independent problem-solving, and cross-functional collaboration. Requires 10+ years enterprise account management experience.
About the job
Responsibilities
- Drive exceptional client retention through proactive relationship management, strategic account planning, and early risk identification across assigned portfolio of strategic enterprise accounts.
- Build deep, multi-threaded client relationships with C-suite executives and stakeholders.
- Independently research solutions, analyze options, and present data-driven recommendations for client challenges.
- Facilitate cross-functional problem-solving with teams including Growth, Sales, Data, Marketing, Operations, Product, and Clinical.
- Achieve 100%+ net revenue retention through strategic renewals and expansion opportunities.
Basic Requirements
- 10+ years in enterprise account management with success managing strategic client relationships (healthcare, benefits, or SaaS preferred).
- Proven track record of managing multiple strategic enterprise accounts with 95%+ retention rates.
- Complex stakeholder management across C-suite, procurement, and operational levels.
- Experience achieving 100%+ net revenue retention, including contract negotiations and pricing discussions.
Preferred Requirements
- Experience navigating organizational changes (mergers, leadership transitions, budget cuts) while preserving relationships.
- Working with intermediaries (consultants, brokers, health plans).
- Conducting competitive analyses and translating complex data into executive presentations.
- Startup experience for adaptability and ownership mindset.
Skills
Strategic Account Planning, Stakeholder Management, Contract Negotiation, Net Revenue Retention, Client Relationship Management, Data Analysis, Utilization Metrics, Claims Analysis, Cross-Functional Collaboration, Competitive Analysis
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