Manager, People Solutions
Manages People Solutions operations, HRIS data quality, automation initiatives, escalations, and a team of coordinators. Requires 5+ years in People or HR Operations, enterprise HRIS expertise, process-improvement experience, and people-management skills.
About the job
Responsibilities
- Establish, refine, and maintain operational procedures, SOPs, and delivery schedules for high-quality service execution.
- Oversee HRIS data accuracy for employee lifecycle changes and maintain an audit framework to identify upstream errors.
- Lead automation and AI initiatives, including LLM-assisted intake and automated triage routing.
- Serve as the senior escalation point for complex employee transactional issues.
- Collaborate with Payroll, HR, Legal, Risk, Benefits, and Field Leadership on priorities, handoffs, and escalations.
- Analyze error patterns and partner with Field Leadership on corrective actions to improve data quality.
- Provide performance reporting and operational insights to the Director of People Operations.
- Manage, coach, and develop People Solutions Coordinators; distribute workload and manage SLA performance.
- Lead medium-to-large operational projects end-to-end and establish cross-training coverage.
Requirements
- 5+ years of progressive experience in People Operations, HR Operations, or Shared Services.
- Direct experience supervising or managing a team.
- Hands-on expertise with enterprise HRIS platforms such as Workday, UKG, or ADP.
- Experience evaluating workflows, implementing process improvements, and integrating automation or AI tools.
- Experience partnering with Payroll, HR, Legal, Benefits, and Field Leadership on complex transactions and escalations.
- Strong analytical, communication, influence, ownership, and problem-solving skills.
- Experience leading medium-to-large operational projects and resolving non-routine HR issues.
Work Arrangement and Compensation
- Office-first role requiring at least four days per week on-site.
- Base salary: $115,000–$140,000 USD annually.
- Benefits may include healthcare, 401(k), disability coverage, life insurance, stock options, and bonus plans.
Skills
People Operations, Hr Operations, Shared Services, HRIS, Workday, Ukg, Adp, Process Improvement, Automation, Artificial Intelligence, LLMs, Data Analysis, Project Management, Sla Management, Payroll
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