Delivery Solutions Architect
Leads post-sale technical delivery, adoption, and governance for complex Databricks customers, coordinating internal teams and customer stakeholders from technical win through production. Requires 5+ years in Data and AI delivery, customer-facing architecture or consulting experience, programming skills, and distributed-systems knowledge.
About the job
Responsibilities
- Collaborate with sales and field engineering teams to accelerate customer adoption and growth of the Databricks platform.
- Lead post-technical-win account strategies and execution plans for Databricks use cases in strategic accounts.
- Serve as the accountable technical leader across use cases, selling teams, and internal stakeholders, driving onboarding, enablement, go-live, and healthy workload consumption.
- Act as the first contact for technical issues and questions related to production and go-live status.
- Coordinate Shared Services, User Education, Onboarding/Technical Services, Support, and expert technical resources.
- Create and execute plans to accelerate use cases into production, coordinating with Professional Services on engagement proposals.
- Navigate Product and Engineering teams for new product innovations, private previews, and upgrades.
- Develop execution plans covering use-case production, enablement and user growth, product adoption, cloud cost control, tuning and optimization, and executive and operational governance.
- Provide internal and external KPI updates on usage, customer health, investment status, risks, product adoption, and use-case progression.
Requirements
- 5+ years of experience accountable for technical project or program delivery in Data and AI, with the ability to contribute to technical debates and design decisions with customers.
- Programming experience in Python, SQL, or Scala.
- Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role.
- Understanding of solution architecture for distributed data systems.
- Ability to attribute business value and outcomes to project deliverables.
- Experience with technical program or project management, including account, stakeholder, and resource management.
- Experience resolving complex escalations with senior customer executives.
- Experience conducting discovery workshops, creating strategic roadmaps, performing business analysis, and managing complex programs or projects.
- Track record of overachievement against quota, goals, or similar objectives.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent work experience.
- Ability to travel up to 30% when needed.
Skills
Python, SQL, Scala, Databricks, Solutions Architecture, Distributed Data Systems, Technical Program Management, Project Management, Business Analysis, Strategic Roadmapping, Stakeholder Management, Resource Management, Executive Escalations, Discovery Workshops, Cloud Cost Optimization
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