Senior Manager, HR Operations

HR Operations Leadership

• Lead the day-to-day HR Operations function across the United States.
• Develop and continuously improve HR processes, workflows, and service delivery standards.
• Ensure a consistent and positive employee experience throughout the employee lifecycle.
• Serve as the primary escalation point for operational HR matters.

HR Systems & Technology

• Own and optimize the company’s HR technology ecosystem, including HRIS, PEO and EOR platforms, ATS integrations, and workforce management tools.
• Ensure HR data accuracy, integrity, security, and reporting capabilities.
• Lead HR system implementations, enhancements, and process automation initiatives.
• Maintain employee records and HR documentation in accordance with legal requirements and company policies.

Workforce Planning & Talent Operations

• Partner with the Head of Talent Acquisition to align hiring plans, onboarding readiness, and workforce growth initiatives.
• Support headcount tracking, organizational changes, internal transfers, promotions, and offboarding processes.
• Ensure seamless onboarding and offboarding experiences for employees and contractors.

Compliance & Employee Relations

• Ensure compliance with federal, state, and local employment laws and regulations.
• Monitor legal and regulatory changes and implement necessary updates to policies and processes.
• Support employee relations matters, workplace investigations, performance improvement processes, corrective actions, and policy interpretation.
• Partner with legal counsel and HR leadership on employment-related matters when required.

Benefits Administration

• Oversee administration of employee benefits programs and annual enrollment activities.
• Act as the primary liaison with benefits brokers, carriers, PEOs, EORs, and other HR service providers.
• Support employee communications and resolution of benefits-related inquiries.
• Ensure compliance with benefit plan requirements and applicable regulations.

Payroll

• Oversee payroll administration and payroll-related processes to ensure accuracy and compliance.
• Partner with Finance and payroll providers to ensure accurate employee data and timely payroll processing.
• Resolve payroll discrepancies and employee inquiries.

Performance Management

• Administer the company’s performance management processes and systems.
• Ensure performance programs are administered consistently and in accordance with company guidelines.

HR Analytics & Reporting

• Maintain workforce metrics and reporting related to headcount, turnover, hiring, compensation, compliance, and employee engagement.
• Develop dashboards and reports to support business and HR decision-making.
• Analyze trends and provide recommendations for operational improvements.

Policies & Documentation

• Maintain employee handbooks, HR policies, procedures, and operational documentation.
• Ensure HR content within company knowledge management systems remains accurate and up to date.
• Support internal audits, compliance reviews, and due diligence requests.

What You’ll Need

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

Experience

• 10+ years of progressive HR experience, including significant experience in HR Operations or HR Shared Services in a company with over 1000 employees.
• Hands-on experience leading HRIS implementations, system migrations, and full-cycle integrations across HR, payroll, benefits, timekeeping, ATS, performance management, onboarding, and learning management systems.
• Experience supporting U.S. multi-state workforces.
• Experience administering payroll, benefits, HRIS platforms, and compliance programs.
• Experience working with PEOs, EORs, contingent workforce programs, and employment vendors.
• 5+ years experience in a technology, mobility, robotics, AI, Hosting, Telecom, semiconductor manufacturing + high-growth environment preferred.

Knowledge & Skills

• Strong knowledge of U.S. federal and state employment laws.
• Expertise in HR operations, payroll administration, benefits administration, and compliance.
• Experience with HRIS, ATS, payroll, and workforce management systems.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.