Client Account Manager
Client Account Manager responsible for building and optimizing advertising campaigns with Fortune 500 clients and agencies on X's platform. Requires 3+ years managing digital marketing programs, strong relationship and analytical skills, and a bachelor's degree.
About the job
Responsibilities
- Collaborate with Fortune 500 advertisers to understand their objectives, recommend best practices, and develop effective, high-impact advertising campaigns.
- Educate and consult clients on how to leverage X’s advertising products, sharing best practices to create and execute successful campaigns.
- Execute, optimize, and analyze advertising programs using internal tools and dashboards to maximize performance and results.
- Resolve campaign issues promptly and effectively, identifying and implementing process improvements to enhance efficiency.
- Manage contracts and renewals, supporting the Sales Finance team with payables and collections to ensure smooth operations.
- Provide actionable feedback to product and tools teams to help scale and improve X’s advertising platform.
- Mentor new team members, fostering a collaborative and high-performing team culture as the organization grows.
Required Qualifications
- 3+ years of experience managing digital marketing programs for advertisers or their agencies.
- Demonstrated ability to create, develop, and enhance customer relationships, driving trust and collaboration.
- Proven skills in managing large customer relationships, navigating conflicts, and guiding groups to effective business decisions.
- Track record of translating marketing objectives into measurable results, with experience optimizing campaigns by analyzing performance and adjusting key drivers.
- Excellent communication and presentation skills, with strong attention to detail and a proactive approach to resolving issues.
- Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision.
- Strong understanding of the digital marketplace and the competitive landscape in which X operates.
- Bachelor’s degree (BA/BS) or equivalent relevant experience.
Preferred Qualifications
- Experience working with Fortune 500 advertisers or agencies in verticals such as retail, technology, or media.
- Familiarity with X’s advertising products and the broader social media advertising ecosystem.
- Proven ability to mentor or onboard team members in a fast-paced, high-growth environment.
- A passion for X’s mission to protect freedom of speech and foster open public discourse.
- Strong analytical skills, with experience using data to drive campaign optimization and strategic decisions.
- A sense of humor and adaptability to thrive in a dynamic, mission-driven organization.
Compensation and Benefits
- Annual Salary Range: $65,000 - $110,000 USD
- Base salary is just one part of our total rewards package at X, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.
Skills
Digital Marketing, Campaign Optimization, Client Relationship Management, Advertising Products, Data Analysis, Contract Management, Mentoring
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