Solutions Engineer, Upmarket - EMEA

Responsibilities

• Serve as a strategic sales partner, owning the technical relationship with prospects and customers.
• Partner with Account Executives to uncover technical, operational, and business pain points, validate use cases, and align solutions to measurable customer impact.
• Validate technical feasibility, define success criteria, and guide stakeholders toward alignment on the end-to-end solution.
• Deliver tailored, narrative-driven demonstrations focused on each customer's specific problem.
• Validate standard and semi-complex integrations and alignment with customer environments, workflows, and architectures.
• Shape deal strategy with Account Executives, surface technical risks, and propose clear delivery pathways.
• Create and complete post-sale handoff documentation covering the finalized solution design, expectations, risks, and constraints.
• Provide structured customer and market feedback to the Product team.
• Support customers throughout their trial process.
• Contribute to teamwork, openness, creativity, and continuous improvement.

Requirements

• Ability to work from the London or Dublin office three days per week, Tuesday through Thursday.
• 5+ years of customer-facing technical experience as a solutions engineer, sales engineer, or equivalent.
• Previous B2B SaaS experience.
• Strong technical problem-solving, communication, storytelling, active listening, and demonstration skills.
• Customer-centric approach with strong discovery and qualification skills.
• Collaborative deal-shaping and stakeholder-alignment skills.
• Hands-on experience with AWS, Google Cloud, Microsoft Azure, Windows, macOS, Linux, and cloud application architecture.
• Detail-oriented and organized, with strong project management skills.
• General knowledge of a scripting language and willingness to expand those skills.
• Curiosity and sound judgment when using AI to improve efficiency and impact.

Nice-to-haves

• Python, Ruby, Bash, or JavaScript experience.
• Familiarity with REST API development and service integrations.
• Prior cybersecurity experience.

Compensation and Benefits

• Industry-competitive salary and equity.
• Medical, dental, and vision benefits with dependent coverage.
• 16 weeks of paid parental leave.
• Health and wellness stipend.
• Remote workspace, internet, and mobile phone stipend.
• Commuter benefits for office-based team members.
• Pension matching.
• 25 days of annual leave and unlimited sick time.
• 8 company-paid holidays.
• Virtual team building, lunch and learns, and company-wide events.