Technical Account Manager 2
Technical Account Manager advising large customers on Datadog product adoption, IT operations optimization, and value realization. Requires hands-on cloud and scripting experience plus prior TAM or customer success background.
About the job
What You’ll Do
- Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
- Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
- Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
- Participate and prepare for Monthly and Quarterly Business Reviews with customers
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
- Continuously evolve best practice to technical product adoption and customer success
Who You Are
- Solid technical grounding and hands-on experience of IT Operations
- Hands-on experience with AWS, Azure or GCP
- Comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet
- Skilled in using CI/CD tools e.g. Jenkins, Gitlab
- Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher
- Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
- Experienced using Datadog and/or other cloud monitoring tools
Nice-to-Haves
- Able to sit up to 4 hours, traveling to and from client sites
- Able to travel via auto, train or air up to 30% of the time
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
- Healthcare, dental, parental planning, and mental health benefits
- 401(k) plan and match
- Paid time off
- Fitness reimbursements
- Discounted employee stock purchase plan
Skills
AWS, Azure, GCP, Python, JavaScript, Ruby, Go, CI/CD, Jenkins, GitLab, Docker, Kubernetes, Datadog, It Operations
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