Technical Account Manager 2

What You’ll Do

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are

• Solid technical grounding and hands-on experience of IT Operations
• Hands-on experience with AWS, Azure or GCP
• Comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Nice-to-Haves

• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 30% of the time

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan